Junior Training Operations Officer

Job Purpose:

The Training Operations Executive is responsible for the smooth coordination and administrative execution of training programs across the organization. This role supports the Training Operations Supervisor in ensuring that every learning event whether in-person, virtual, or blended; runs seamlessly from planning through to completion.

Role Description

• Coordinate the scheduling of training sessions, workshops, and learning events across multiple business units and locations.
• Coordinates with the Admin team the room bookings, venue arrangements, catering, and equipment setup for all in-person training events.
• Send calendar invitations, joining instructions, and pre-work communications to participants and facilitators in a timely manner.
• Maintain and update the training calendar, proactively flagging conflicts or capacity issues to the supervisor.
• Support the coordination of virtual training sessions, including platform setup (MS Teams, Zoom, Webex) and technical troubleshooting.
• Process training enrolments, cancellations, and waitlist management in a timely and organized manner.
• Prepare and distribute training materials, printed handouts, and digital resources ahead of each session.
• Collate and organize post-training feedback forms and surveys; prepare summary reports for the supervisor.
• Provide friendly and efficient support to participants before, during, and after training events.

Qualifications

• Bachelor's degree in Business Administration, Education or a related field.
• Relevant certification in L&D or project coordination is a plus.
• 1–3 years of experience in a training coordination, or operations support role within a corporate environment.
• Hands-on experience with LMS platforms.
• Familiarity with virtual training platforms such as MS Teams, Zoom, or Webex.