KERING OPERATIONS Worldwide Logistics Incident Manager

About us Kering Group Operations is the Kering Group division that provides the smartest solutions for our cross-brands services. In particular, the Supply Chain & Logistics Business Unit services lie at the heart of our customers satisfaction, providing worldwide coordination of our products distribution, together with a flawless after sales service. As part of the global luxury group Kering, we are committed to empowering imagination in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity. We are currently looking for a WW Logistics Incident Manager who will report to the Supply chain and logistics quality Director and will be part of our team based in TRECATE (Novara).

You will be a key driver for the transformation project aiming at designing an effective management process for any incident that could occur along the logistic processes at worldwide level, securing that operational or system issues are managed in due time. Your role will be instrumental in building a strong quality system, tools and processes to support our supply chain and logistic organization.

With your team, you will act as a unique contact point to address and respond to the above-mentioned type of incidents, coordinating actions, follow up and reporting with the various stakeholders.

• Support the quality of our operations implementing a worldwide structured incident management process leveraging IT tool and current organization

• The design of the process will include incident identification and clustering, incident alerting and escalation, incident investigation - comprehensive of diagnosis of type, cause and definition of appropriate remediation steps, incident resolution and closure

• Consistently work to keep remediation actions moving forward to prevent occurrence through the coordination of ad hoc projects and best practices sharing

• Coordinate the deployment of the processes across our logistic functions

• Secure adequate communication is put in place with our stakeholders (top management and customers)

• Support with your team the daily operations, in our central warehouses and within our regions, by priorizing high risk incidents and coordinating the business and IT team as needed

• Manage on a daily basis the team of incidents engineers and project managers, ensure and organize business continuity and ramp-up

• Pave the road to become a quality certified supply chain and logistic organization

• You have a master's degree preferably in engineering, business management or similar fields

• You have at least 5 years experience including 2 years experience in Operation management, preferably in the Supply Chain, Logistics area, in a management position

• You are result-driven, proactive, with excellent decision-making skills and ability to identify, prioritize, and articulate the highest impact tasks

• You have a strong ability to promote analytics and deliver results based on data, with a hands-on approach. Knowledge of Excel and BI tools is mandatory, robotic process automation a plus

• You have exceptional communication skills both written and verbal, with strong attention to details, you are at ease working with teams from multiple fields (transport, IT, Operations and beyond)

• You have a good understanding of IT operational processes, software development paradigms and IT architecture

• You have a strong business acumen and the ability to ensure a consistently high level of customer satisfaction

• You are an effective team player and leader, but also self-motivating to bring tasks to completion independently within specified timelines. You promote a safe environment for your team to grow and to support Kering Supply Chain and logistics results

• You enjoy working in a high-paced environment

• Fluent in English and Italian (both written and spoken)

This is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.