Company Description Cartrack Middle East is part of a leading global provider of data analytics solutions for mobile asset management, asset recovery, and workforce optimization, powered by a proven Software-as-a-Service platform. The company ranks among the 10 largest telematics providers worldwide, with over 1,850,000 active subscribers. Cartrack has a strong international presence across Africa, Europe, Asia, and the Middle East, operating in 23 countries over 5 continents. With a focus on service excellence, Cartrack delivers high-quality, intelligent, and actionable data to fleet operators and secure vehicle tracking solutions to individual vehicle owners.
Role Description The Key Account Manager is a full-time, on-site role based in Dubai. This role is responsible for managing and growing relationships with key accounts, ensuring high levels of customer satisfaction and retention. Day-to-day tasks include understanding client needs, developing tailored solutions, preparing and executing account plans, and monitoring performance against agreed targets. The Key Account Manager will collaborate with internal teams to resolve customer issues, identify upsell and cross-sell opportunities, and provide regular business reviews and reporting. The role also involves analyzing account data, forecasting, and contributing to strategic initiatives that support regional growth.
Qualifications
- Candidates should possess strong Account Management and Key Accounts skills to build, maintain, and grow strategic customer relationships.
- Candidates should possess solid Business Planning and Analytical Skills to develop account strategies, analyze performance, and drive profitable growth.
- Candidates should possess excellent Customer Service skills to ensure a high-quality client experience and effective issue resolution.
- Candidates should possess strong communication, negotiation, and presentation skills to engage stakeholders at multiple levels.
- Relevant experience in telematics, SaaS, fleet management, or related technology sectors is beneficial.
- Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience, is preferred.
- Proven experience in managing key accounts in a B2B environment, ideally within the Middle East region.
- Ability to work on-site in Dubai, travel to client locations as needed, and collaborate effectively in a multicultural team.
