KEY ACCOUNT MANAGER (Dentist is a must)

About K Line

K Line is a leading OEM white-label clear aligner manufacturer, partnering with dental brands, DSOs, orthodontist networks, and aligner distributors to manufacture and deliver high-quality clear aligners under our partners own brands — serving a growing client base across 50+ countries.

The Role

We're hiring a Key Account Manager to own the full post-sale lifecycle of K Line's highest-value accounts — DSOs, high-volume orthodontists, dental labs, and strategic B2B brand partnerships. Once a VIP account crosses its revenue threshold, you become its single point of contact: leading implementation, driving upsell and clinical activation, and owning retention and growth for the life of the relationship. This is a senior, standalone commercial role for someone who wants to build deep, long-term partnerships with our most important customers rather than move on to the next deal.

What You'll Do

• Lead and grow a portfolio of assigned VIP accounts, retaining them against — and exceeding — quarterly revenue targets
• Own technical implementation: portal setup, workflow mapping, CRM configuration oversight, and Titan software training
• Bring clinical knowledge to the onboarding process to accelerate time-to-first-case and reduce friction for new accounts
• Coordinate multi-clinic and multi-location rollouts for DSO and group-practice accounts, including per-location onboarding calls and training
• Retain full, indefinite ownership of VIP/high-potential accounts once they pass threshold, with a clean handover of smaller accounts to the Customer Champions team
• Spot and pursue expansion opportunities — new clinics, practices, or locations within existing accounts
• Monitor account health proactively, flagging risk (declining volumes, disengagement, unresolved issues) before it becomes churn
• Be the primary relationship owner across email, WhatsApp, and calls, with regular proactive check-ins — not just reactive support
• Act as the internal escalation point for VIP account issues — shipping disputes, contract/annex delays, marketing handoffs, production and logistics coordination
• Bridge the customer and internal teams (production, marketing, logistics, compliance) on technical and workflow needs
• Direct a Commercial Coordinator on day-to-day account monitoring while retaining strategic ownership of the relationship
• Partner with BDM Sales during the pre-threshold phase for a seamless handover of account history, commitments, and pricing

What You'll Bring

• Proven account management/key account experience, ideally with DSOs, dental groups, healthcare, or another complex B2B environment
• Comfort owning multi-stakeholder, multi-location relationships end to end
• Clinical or technical fluency strong enough to guide onboarding and implementation conversations
• Strong CRM and systems discipline; confident leading software/portal training
• A retention-and-growth mindset — proactive, not just responsive
• Excellent cross-functional communication skills; comfortable as the internal escalation point
• Willingness to travel periodically for VIP account visits
• Self-directed and effective working remotely

Key Account Manager (BDM) — K Line

Remote (hybrid travel expected for VIP account visits)

How to Apply

• Interested candidates should send their CV to [Confidential Information], mentioning Key Account Manager (BDM) in the subject line.