Vedantu is looking for a Key Account Manager – FICO & FOCO Partner Management to own the end-to-end relationship with our franchise partners and drive operational excellence, commercial performance, and long-term business growth across our offline learning centres.
In this role, you will serve as the primary point of contact for FICO (Franchisee Investment, Company Operated) and FOCO (Franchisee Owned, Company Operated) partners, managing the complete partner lifecycle—from onboarding and commercial agreements to performance management, governance, and business expansion.
Key Responsibilities:
- Manage the complete lifecycle of FICO and FOCO partners, from onboarding to ongoing relationship management.
- Build strong partnerships through regular business reviews and proactive stakeholder engagement.
- Coordinate partner onboarding, commercial agreements, centre launches, and compliance.
- Track admissions, revenue, collections, profitability, and partner performance against business targets.
- Drive improvement plans for underperforming centres and identify growth opportunities with high-performing partners.
- Manage franchise agreements, contract renewals, revenue-sharing arrangements, and partner settlements.
- Ensure adherence to Vedantu's operational standards, brand guidelines, and compliance requirements.
- Resolve partner escalations while maintaining a positive partner experience.
- Prepare MIS reports, dashboards, and business performance updates for leadership.
- Collaborate across Sales, Finance, Operations, Marketing, Legal, and Academics to deliver seamless partner support.
What We're Looking For:
Required Qualifications:
- 2–4 years of experience in Key Account Management, Partner Management, Franchise Management, Channel Management, or B2B Relationship Management.
- Strong stakeholder management and relationship-building skills.
- Experience managing multiple business accounts simultaneously.
- Strong analytical skills with proficiency in Excel, dashboards, and business reporting.
- Excellent communication, negotiation, and problem-solving abilities.
- Bachelor's degree in Business, Finance, or a related field (MBA preferred).
Preferred Qualifications
- Experience managing franchise or partner-led business models.
- Prior exposure to EdTech, Education, Retail, Consumer Services, or similar industries.
- Familiarity with CRM systems, partner operations, and commercial contracts.
Why Join Vedantu
- Own a high-impact national partner portfolio.
- Work closely with senior business leaders and cross-functional teams.
- Contribute to the growth of Vedantu's expanding offline learning network.
- Take on a role with high ownership, visibility, and opportunities for career growth.
Location: Bengaluru (Work From Office)
Travel: Travel to partner centres across India will be required based on business needs.
