Job description:
Job Purpose
Manage key customers, build and maintain good relationship with the most important customers and ensuring their needs and requirement are met in a timely manner and quality standards as per company policies and procedures to achieve the plan and targets in Project Sales Department.
Key Accountability Areas
Client Engagement and Relationship Building:
- Ensure to provide answers and solutions to all needed requirements and queries of key customers to maintain the good business relationship and customer satisfaction.
- Actively reach out to potential clients and promote the company's new product.
- Provide some product suggestions and alternatives to customers if they are in doubt during product selection.
Data Management and Reporting:
- Upload relevant data on C4C (Customer Relationship Management system).
- Submit samples and any necessary documents to clients and follow for approval.
Management reporting:
- Suggest some new ideas and strategies to increase the sales.
- Be updated of competitor's move in the market and informed the Project Sales department (new products, product prices and promotions)
- Provide progress reports on a weekly and monthly basis.
Sales Support and Coordination:
- Prepare and submit quotations to clients, then diligently follow up until approved.
- Attend team meetings to be informed and aligned.
- Monitor and follow up on collections with clients and coordinate accounts for bank posting.
Role Accountability
HR Proficiency:
- Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.
- Ability to recognize low performers and guide them to improve or release them.
- Ability to treat subordinates equally without any discrimination.
- Assessment criteria of subordinates is performance that leads to planned results.
- Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.
Responsibility:
- Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.
- Able to anticipate problems and make the necessary proactive steps to prevent them
- Ability to take necessary and proper timely decisions.
Delivery:
- Deliver the required results in timely manner with required quality and cost.
- Making a Tangible Difference:
- Must make a tangible difference to his area of operation. and exceed business expectations.
Business Planning and Performance:
- Able to transform the corporate goals into business plans.
- Able to Plan, follow-up and execute those plans, whether they are annual or development plans.
- Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.
- Provide periodic work progress reports.
- Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.
Organizational Development:
- Develop the organizational structure according to the current requirements taking into consideration future and development plans.
- Ensure availability of job descriptions for all job roles and deployment.
Business Process Improvements:
- Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
- Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.
- Promote the automated systems and using them fully, to spread its culture.
Quality:
- Quality is considered as alfanar's prime competitive advantage as such, managers are expected to act accordingly.
Adaptation:
- Adapt to new and alternative techniques, technologies, management structures, and business models.
Health, Safety and Environment:
- Ensure a safe, secure, and legal work environment as per the standard regulations.
Academic Qualification Bachelor Degree in Electrical Engineering or Mechanical EngineeringWork Experience 4 to 6 YearsTechnical / Functional Competencies Customer AdvocacyCustomer CommunicationCustomer Data ManagementAccount Management
Profile description:
Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
The hub of alfanar's manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
For more information about alfanar, please visit alfanar.com
