Key Account Manager

Job Description:

The Key Account Manager is responsible for managing and growing Network International's portfolio of strategic enterprise merchants while identifying and closing new business opportunities within existing accounts. The role carries revenue, merchant growth, and retention targets and serves as the primary commercial owner of assigned enterprise relationships.

Responsibilities:

Revenue Growth & Sales

• Achieve assigned revenue, GP, and sales targets.
• Develop and execute account growth plans for strategic enterprise merchants.
• Identify and close upselling and cross-selling opportunities across acquiring, payment gateway, payment links, POS, and value-added services.
• Generate new sales opportunities within existing merchant groups and affiliated companies.
• Lead commercial negotiations, pricing discussions, renewals, and contract amendments.
• Enterprise Account Management
• Own and manage relationships with assigned enterprise accounts.
• Build strong relationships with key decision-makers, including C-level stakeholders.
• Conduct regular business reviews and identify opportunities to increase transaction volumes and revenues.
• Ensure high merchant satisfaction and long-term retention.
• Pipeline & Business Development
• Maintain a healthy sales pipeline and accurate forecast.
• Work closely with Direct Sales, Product, and Partnerships teams to identify new opportunities.
• Support RFPs, proposals, presentations, and strategic sales initiatives.
• Stakeholder Management
• Coordinate with Operations, Customer Success, Product, Risk, Finance, and Legal teams to ensure merchants receive best-in-class service.
• Drive resolution of commercial and operational escalations.

Qualifications & Experience

• Bachelor's degree in Business, Finance, Marketing, or related field.
• 5+ years of enterprise sales, key account management, or relationship management experience.
• Background in Payments, Acquiring, Banking, Fintech, SaaS, or Technology Sales.
• Proven track record of achieving revenue and sales targets.