Key Account Manager

At Refyne, customer excellence drives everything we do. We're looking for an experienced Enterprise Client Success Manager to own strategic accounts, build C-level relationships, and drive revenue growth across our enterprise portfolio.

If you thrive on account expansion, love pitching to CHROs/CXOs, and want full ownership of enterprise growth without team-management overhead, this role is for you.

Key Responsibilities

• Drive Revenue Expansion: Proactively identify and close upsell and cross-sell opportunities across your enterprise accounts.
• C-Suite Relationship Management: Build trusted advisor relationships with CHROs, CXOs, and HR leaders to align Refyne with their strategic goals.
• Account Retention & Growth: Own contract renewals, portfolio health, and Net Retention Rate (NRR).
• Executive Business Reviews (EBRs): Deliver data-driven QBRs to CXOs, demonstrating ROI and presenting growth roadmaps.
• Product Rollout & Adoption: Ensure seamless launch and employee adoption for enterprise clients.

What We're Looking For

• 6+ years in Enterprise CSM or Account Management (B2B SaaS or HR Tech preferred).
• Proven track record of upselling, cross-selling, and quota attainment in enterprise accounts.
• Direct experience engaging and presenting to CHROs, Chief People Officers, and CXOs.
• Strong commercial acumen, negotiation skills, and a data-driven mindset.
• Flexibility to travel (30–40%) for key in-person executive meetings.