Company Description
El Mohandess Print House, established in 1984, specializes in the printing and packaging of pharmaceutical and cosmetics boxes. The company is ISO-certified (9001, 14001, and 18001), reflecting its commitment to quality, environmental sustainability, and occupational health. Dedicated to innovation and customer satisfaction, El Mohandess aims to deliver exceptional printing solutions by combining high quality, on-time delivery, and competitive pricing. With a strong focus on teamwork, integrity, and sustainable practices, the company fosters an inclusive and dynamic work environment. El Mohandess continues to grow, investing in its people, technology, and resources to fulfill its mission as a trusted partner for clients and suppliers alike.
Job Summary
The Key Account Specialist will be responsible for managing and growing relationships with key clients in the pharmaceutical and FMCG sectors within the local market. This role focuses on driving revenue growth, ensuring customer satisfaction, and identifying new business opportunities for packaging solutions including folding cartons, pharmaceutical leaflets, and corrugated packaging.
Key Responsibilities
- Manage and develop strong, long-term relationships with key accounts in the pharmaceutical and FMCG sectors
- Act as the main point of contact between the company and assigned clients
- Identify new business opportunities and expand existing accounts to maximize sales volume and profitability
- Negotiate contracts, pricing, and commercial terms in line with company policies
- Coordinate with internal departments (production, planning, quality, and logistics) to ensure timely delivery and customer satisfaction
- Monitor market trends, customer needs, and competitor activities to provide strategic insights
- Achieve assigned sales targets and KPIs
- Handle client inquiries, complaints, and after-sales support efficiently
- Maintain accurate records of customer interactions, sales activities, and forecasts
- Support in product development discussions based on customer requirements
Qualifications & Requirements
- Bachelor's degree in business administration, Pharmacy, Science, or a related field
- 57 years of experience in Key Account Management or B2B sales
- Experience in FMCG, pharmaceutical industry, or packaging/printing industry is highly preferred
- Strong understanding of sales processes and account management principles
- Excellent negotiation, communication, and presentation skills
- Ability to build and maintain professional relationships with corporate clients
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office (Excel, PowerPoint, Word)
- Experience with CRM systems is a plus
- Very good command of English (written and spoken)
