Job Description
Job Summary
The Key Account Specialist will be responsible for managing and growing relationships with key clients in the pharmaceutical and FMCG sectors within the local market. This role focuses on driving revenue growth, ensuring customer satisfaction, and identifying new business opportunities for packaging solutions including folding cartons, pharmaceutical leaflets, and corrugated packaging.
Key Responsibilities
- Manage and develop strong, long-term relationships with key accounts in the pharmaceutical and FMCG sectors
- Act as the main point of contact between the company and assigned clients
- Identify new business opportunities and expand existing accounts to maximize sales volume and profitability
- Negotiate contracts, pricing, and commercial terms in line with company policies
- Coordinate with internal departments (production, planning, quality, and logistics) to ensure timely delivery and customer satisfaction
- Monitor market trends, customer needs, and competitor activities to provide strategic insights
- Achieve assigned sales targets and KPIs
- Handle client inquiries, complaints, and after-sales support efficiently
- Maintain accurate records of customer interactions, sales activities, and forecasts
- Support in product development discussions based on customer requirements
Job Requirements
- Bachelor's degree in business administration, Pharmacy, Science, or a related field
- 3–5 years of experience in Key Account Management or B2B sales
- Experience in FMCG, pharmaceutical industry, or packaging/printing industry is highly preferred
- Strong understanding of sales processes and account management principles
- Excellent negotiation, communication, and presentation skills
- Ability to build and maintain professional relationships with corporate clients
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office (Excel, PowerPoint, Word)
- Experience with CRM systems is a plus
- Very good command of English (written and spoken)
