Job Description
- Job Responsibilities & Tasks (Duties include but are not limited to)
- Assist in Assist in managing and nurturing relationships with key accounts to
ensure long-term partnership and satisfaction. Conduct regular check-ins and
ensure updated customer profiles.
- Support the Key Account Manager in achieving sales targets through effective
planning and execution of sales strategies. Identify cross-selling and upselling
opportunities within assigned accounts.
- Gather and analyze market trends and customer feedback to inform strategic
decisions. Share insights with the Global Key Account Manager and suggest
adjustments to strategies as needed.
- Coordinate with internal teams to ensure the delivery of products/services in
line with customer expectations. Address any operational challenges affecting
key accounts.
- Assist in preparing sales forecasts and reports, ensuring accurate and timely
information is available for decision-making.
- Work closely with the Global Key Account Manager to address and resolve
customer complaints and issues promptly, aiming for maximum customer
satisfaction.
- Maintain in-depth knowledge of company products and services to effectively
communicate features and benefits to key accounts.
- Monitor and report on competitor activity and market dynamics. Provide
insights to the Global Key Account Manager for strategic planning.
- Job Dynamics & Interfaces
3.1 Internal
- Sales Supervisor, Senior Sales Rep, Sales Rep, and Key Account Specialist&
Marketing, CSD, QC, Personnel, Accounts, HR
3.2 External
- Customers.
- Required Job Qualifications & Competencies
4.1 Education & Experience
- Bachelor's degree in business administration, Sales, Marketing, or a related
field.
- Proven experience in sales, account management, or a related role, preferably
in the same industry.
- Strong understanding of sales principles and customer service practices.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work collaboratively with a team and independently when required.
- Proficient in CRM software and Microsoft Office Suite.
- Demonstrated ability to meet and exceed sales quotas.
