Role Objectives:
The Key Partner Growth Manager 3P & Marketplace is responsible for driving the success, growth, and operational performance of high-value third-party partners on the platform. This role focuses on optimizing merchant performance through data-driven strategies, enhancing revenue, and ensuring operational excellence across the Q-commerce marketplace. By building strong relationships, aligning cross-functional initiatives, and proactively solving business challenges, the Key Account Manager plays a critical role in scaling marketplace operations, maximizing partner satisfaction, and delivering a superior customer experience.
Roles & Responsibilities:
1. Partner Management & Growth Strategy
- Manage a portfolio of high value 3P & Marketplace partners, ensuring their success, growth, and operational excellence.
- Develop and execute data-driven strategies to increase merchant sales, profitability, and customer satisfaction
- Identify revenue growth opportunities, including pricing optimization, promotional activities, and assortment expansion
- Work closely with the Merchant Acquisition & Sales teams to ensure a seamless onboarding and activation process for new partners
2. Performance Optimization & Operational Excellence
- Monitor and analyze partner performance metrics (sales, fulfillment rate, on-time delivery, customer satisfaction, etc.), ensuring compliance with Service Level Agreements (SLAs).
- Work with merchants to improve product availability, optimize pricing strategies, and enhance order fulfillment efficiency.
- Identify operational bottlenecks and collaborate with Logistics, CX, and Product teams to implement solutions.
- Ensure merchants adhere to platform policies and drive continuous improvement initiatives to enhance overall performance
3. Relationship Management & Stakeholder Engagement
- Act as the primary point of contact for assigned partners, building strong relationships to foster long-term collaboration
- Conduct regular business reviews with partners, providing actionable insights and recommendations for performance improvement
- Negotiate and manage contract terms, incentives, and revenue-sharing models to drive mutual business growth
- Drive merchant education and training programs, ensuring partners leverage platform tools and best practice effectively
4. Collaboration & Cross-Functional Alignment
- Work closely with Marketing teams to design and implement merchant-specific promotions and campaigns
- Partner with Product & Tech teams to improve platform features and partner-facing tools
- Align with Finance and Commercial teams on incentive structures, discount programs, and partner profitability models
- Collaborate with Customer Support teams to ensure seamless post-order experience and quick resolution of merchant issues
REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS
- 4+ years of experience in Key Account Management, Business Development, or Marketplace Operations within Q-commerce, E-commerce, or FMCG industries
- Strong experience in managing marketplace sellers, distributors, or 3P merchants, with a focus on growth and operational efficiency
- Strong analytical and problem-solving skills, with the ability to interpret data and drive strategic decisions
- Proficiency in Excel, Google Sheets, and dashboarding tools (e.g., Power BI, Tableau, Looker)
- Ability to work cross-functionally and collaborate with Sales, Operations, Marketing, and Tech teams
- Excellent relationship management and negotiation skills, with a customer-centric mindset
- Results-driven and detail-oriented, with the ability to manage multiple partners and projects simultaneously
- Entrepreneurial mindset with a passion for scaling marketplace businesses in a fast-paced environment
