Key Sales & Account Manager

About ScentArts

ScentArts is a leading fragrance experience and olfactory branding company, crafting bespoke scent solutions that elevate customer experiences and deepen emotional connections with brands. We collaborate closely with luxury hotels, retail chains, government entities, healthcare groups, airlines, prestigious events, and corporate environments to engineer memorable atmospheres.

From conceptualizing signature fragrances to deploying advanced diffusion systems, ScentArts transforms physical spaces into immersive sensory experiences. Our strength lies in understanding brand identities and translating them into fragrances that resonate with visitors on a deeper emotional level.

Position Overview

We are seeking an ambitious, results-driven Key Sales & Account Manager to lead business acquisition efforts while managing and nurturing existing client relationships. This role requires a dynamic professional with strong communication skills, a passion for luxury client servicing, and the ability to close high-value contracts.

The candidate will play a pivotal role in expanding ScentArts market presence across the UAE by identifying new business opportunities, developing long-term partnerships, and ensuring client satisfaction through proactive account management.

Key Responsibilities

1. Business Development & Sales Acquisition

Identify, target, and acquire new business opportunities across luxury hospitality, retail, aviation, government, healthcare, events, and corporate sectors.

Develop structured sales pipelines, lead-generation strategies, and outreach plans to consistently achieve monthly and annual sales targets.

Conduct presentations, product demos, fragrance sampling sessions, and technical walkthroughs for prospective clients.

Prepare and deliver high-quality proposals, commercial offers, and tailored scenting solutions based on client requirements.

Negotiate and close high-value contracts, annual agreements, and long-term service partnerships.

2. Key Account Management

Serve as the primary point of contact for assigned client accounts, ensuring seamless communication and service delivery.

Maintain strong, trust-based relationships with decision-makers, influencers, procurement heads, and brand/marketing managers.

Conduct periodic account reviews to identify cross-selling and upselling opportunities (fragrance upgrades, device enhancements, multi-location expansions).

Coordinate internally with operations, service, and product development teams to ensure successful project execution.

Ensure high customer satisfaction, quick response to queries, and timely resolution of issues.

3. Strategic Market Engagement

Build and maintain a strong professional network across UAE industries to generate strategic alliances and referrals.

Stay updated on industry trends, competitor offerings, and new opportunities within luxury, hospitality, and corporate sectors.

Represent ScentArts at exhibitions, industry events, networking forums, and trade shows.

4. Commercial & Administrative Duties

Manage sales documentation including proposals, invoices, contracts, LPOs, and service agreements.

Maintain accurate CRM records, forecasting, and monthly reporting.

Collaborate with management to plan pricing strategies, promotions, and client retention initiatives.

Qualifications & Experience

Required:

37 years of proven experience in Sales, Business Development, or Account Management (preferably in luxury services, hospitality solutions, ambience technology, or B2B products).

Valid UAE Driving License with strong knowledge of geographical areas across all Emirates.

Excellent verbal and written communication skills; confident in presenting to senior decision-makers.

Strong negotiation skills with a track record of closing high-value contracts.

Ability to manage multiple accounts, prioritize tasks, and meet deadlines.

Strong networking capabilities and existing connections across various UAE industries.

Preferred:

Experience selling luxury lifestyle solutions, technology products, hospitality services, or brand experience services.

Background in working with large groups, developers, real-estate brands, or government entities.

Familiarity with scent-marketing, fragrance products, or sensory branding (advantage, not mandatory).

Key Competencies

Exceptional Communication & Presentation Skills

Relationship Building & Networking Ability

Negotiation & Closing Skills

Customer-Centric Mindset

Strategic Thinking & Opportunity Identification

Time Management & Multi-tasking

Professional Grooming & Luxury Service Attitude

What We Offer

Competitive salary + performance-based incentives

Commission structure on new & existing business

Opportunity to work with high-profile, iconic brands and prestigious global events

Professional growth in a rapidly expanding fragrance and brand experience industry

Supportive environment with creative freedom to lead major accounts and strategic partnerships