Requirements
Soft Skills & Competencies
- Analytical Skills - Strong incident triage and root cause analysis under pressure
- Problem Solving - Effective troubleshooting of complex Linux and cloud issues
- Communication - Clear written and verbal communication capable of producing documentation and interacting with stakeholders
- Customer Service - Ability to handle and communicate with demanding customers tactfully and professionally
- Ownership - Proactive problem-solving mindset with accountability for service delivery
- Collaboration - Team player with collaborative work ethic
- Adaptability - Willingness to learn new technologies and adapt to changing environments
- Attention to Detail - Accurate implementation and thorough documentation
- Time Management - Effective prioritization of tasks and tickets
- Resilience - Ability to work under pressure during incidents and critical situations
Required Qualifications
- Diploma or Degree in Information Technology, Computer Science, or related discipline
- Minimum 4 years of hands-on Linux/Unix administration and support experience
- Minimum 2 years of hands-on cloud experience supporting Cloud Linux workloads
- Strong understanding of OS patching processes and patch management tools
- Experience with ITIL practices and using ITSM ticketing systems (ServiceNow, Jira, etc.)
- Experience with application deployment and OS-level troubleshooting
- Hands-on experience with CIS security hardening and remediation
- Bash/Shell and Python scripting proficiency for automation and routine tasks
- Basic knowledge of Windows Server operating systems
- Experience in regulated or secure environments
