About Us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About The Role
Roles and Responsibilities:
Monitor, configure, and troubleshoot enterprise network and security infrastructure, including:
Firewalls: Cisco ASA, FortiGate, Check Point, Palo Alto
Networking Devices: Cisco Core and Access Switches, Routers, Access Points, and Wireless Controllers
Load Balancers and DNS: F5 and Infoblox
SASE : Palo Alto Prisma Access
Cloud Proxies: Zscaler
Daily Tasks
Respond to escalated incidents from L1 teams, ensuring root cause analysis and resolution within SLAs.
Conduct routine system health checks, performance tuning, and optimization of network and security devices.
Perform technical and management escalations as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.
Providing remote support and change management assistance to our customer base on a 24x7 basis as required.
Resolve service incidents by troubleshooting and solving faults reported through the Customer SNOW ticketing system.
Perform service changes by assessing risk and implementing requests reported through change management tools.
Resolve service problems by performing Root Cause Analysis (RCA) and designing action plans for unknown errors reported through the Problem Management Dashboard.
Perform solution releases by authorizing, validating (changes, upgrades, updates, patches, and migrations), and implementing them.
Undertake the Technical Assistance Center (TAC) function and manage communication with vendors in case of problems, patches, and maintenance.
Managing and monitoring Change and Incidents ensuring adherence to customer SLA's.
Configuration Implementation
Implement configuration changes for all network and security infrastructure, ensuring accuracy, security, and minimal disruption to operations.
Collaborate with stakeholders to gather requirements and execute approved configuration changes for:
Firewalls, switches, routers, wireless controllers, load balancers, cloud proxies and DNS systems
Test, validate, and document configuration changes, adhering to change management processes
Incident And Problem Management
Analyze and resolve complex technical issues, providing detailed incident reports
Participate in post-incident reviews to identify areas for improvement and implement preventive measures
Collaborate with L3 teams for issues requiring advanced expertise
Patch And Configuration Management
Assist the patch managers to Implement and verify patches, upgrades, and firmware updates on network and security devices
Ensure accurate configuration of all supported technologies, adhering to industry standards and organizational policies
Document configuration changes and maintain up-to-date network diagrams and SOPs
Collaboration And Vendor Coordination
Liaise with vendors for hardware replacements, advanced troubleshooting, and system upgrades.
Work closely with cross-functional teams to support infrastructure projects and initiatives.
Provide technical guidance and mentorship to L1 engineers, promoting knowledge sharing within the team
Compliance And Governance
Ensure adherence to security policies, best practices, and regulatory requirements
Participate in audits and vulnerability assessments, addressing any findings promptly
Maintain system and network logs for compliance and forensic purposes
Continuous Improvement
Identify opportunities to enhance network and security performance and reliability
Proactively recommend and implement process improvements to optimize operational efficiency
Stay updated on emerging technologies and trends in network and security domains
Requirements
About you
Bachelor's degree in Computer Science, Network Engineering, or a related field (or equivalent experience).
5+ years of hands-on experience in network and security engineering, with expertise in:
Firewalls: Cisco ASA, FortiGate, Check Point, Palo Alto.
SASE: PA Prisma Access
Networking: Cisco Switches (Core and Access), Routers, Wireless Controllers, and Access Points.
Load Balancers and DNS: F5 and Infoblox.
Strong troubleshooting skills, with a focus on resolving complex network and security issues.
Proficiency in implementing configuration changes and patches across multiple technologies.
Excellent communication and documentation skills.
Relevant certifications such as CCNP, Fortinet NSE, PCNSE, or equivalent are highly desirable.
What We Offer
- Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
- Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
- Professional Development: training programs and upskilling/re-skilling opportunities.
- Career Growth: Internal growth and mobility opportunities within Orange.
- Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
- Reward Programs: Employee Referral Program, Change Maker Awards.
Only Your Skills Matter
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
