Who We Are
We are one of Dubai's leading and fast-scaling holiday home and property management companies, managing a diversified portfolio across luxury and high-performing residential communities. Our operating model is built on structured portfolio ownership, long-term strategic landlord partnerships, and performance-driven asset management. As part of our next phase of growth, we are elevating our Landlord Relations division into a portfolio-based leadership model designed to enhance relationship quality, protect portfolio performance, and drive long-term value creation.
About The Role
We are seeking a commercially strong and structured Landlord Relationship Supervisor to lead one of our portfolio teams (Luxury or Regular division). This is a leadership position for a mature professional with advanced negotiation skills and strong case management capability. You will be responsible for maintaining portfolio stability, driving renewal performance, and leading a team of Relationship Managers. This role requires confidence, emotional intelligence, and the ability to manage complex landlord situations while protecting commercial performance.
Key Responsibilities
- Lead and manage a team of 4–6 Relationship Managers
- Drive landlord retention and renewal performance across the portfolio
- Handle complex complaint cases and sensitive escalations
- Intervene in high-risk renewal discussions when required
- Approve commercial adjustments within defined authority limits
- Conduct structured team briefings and coaching sessions (minimum twice weekly)
- Ensure proactive portfolio monitoring and early risk identification
- Collaborate with Revenue, Operations, and Finance teams to protect performance
Requirements:
- 5+ years experience in real estate, property management, hospitality, or portfolio leadership
- Proven team leadership experience
- Strong negotiation and complex case management skills
- Commercial mindset with understanding of revenue performance drivers
- Fluent in English plus Arabic
- Calm under pressure, structured, and solution-oriented
What We Offer
- Leadership role with clear performance ownership
- Structured, KPI-driven environment
- Competitive salary package
- Career growth within a scaling organization
