Lead Spinneys Egypt's last-mile delivery operations across 2,000+ daily orders. Own delivery performance from store exit to customer doorstep—managing third-party logistics providers, owned fleet, network design, and rapid delivery expansion. This is a strategic operations leadership position requiring hands-on operational governance and enterprise-level thinking. You'll report to the E-Commerce Operations Director and drive decisions that directly impact customer satisfaction (NPS, CSAT), operational efficiency (cost per order, delivery time), and company profitability.
RESPONSIBILITIES- Delivery Performance: On-time delivery, complaint rate & damage
- Cost Optimization: Reduce cost per order while maintaining service quality
- Vendor Management: Manage 3PL providers; negotiate SLAs and performance
- Fleet Operations: Optimize owned fleet utilization, driver productivity, shift planning
- Network Design: Design coverage zones, capacity planning, demand forecasting, new market launches
- Instant Delivery: Lead nationwide rollout of rapid delivery with operating model and SLA optimization
- Customer Experience: Minimize failed deliveries and damage
- Cross-Functional Leadership: Partner across Store Ops, E-Commerce, Commercial, Finance, IT for continuous improvement
REQUIREMENTS- 8+ years of leadership experience in e-commerce, food delivery, quick commerce, or grocery operations.
- 5+ years managing large-scale last-mile delivery operations.
- 3+ years overseeing 3PL vendors and/or owned fleet logistics.
- Bachelor's degree in Operations, Supply Chain, Business, or Engineering (MBA preferred).
- Strong proficiency in Excel, SQL, Tableau/BI tools, TMS, WMS, GIS, and data analysis.
- Experience collaborating with tech teams and working with APIs.
- Professional English proficiency.
- Six Sigma, APICS CSCP, PMP, or Lean certifications valued.
