Lead Food Services (Protein)

• JOB PURPOSE:

Overseeing and leading the food service operations related to protein products, ensuring that the services meet the highest standards of quality, customer satisfaction, and operational efficiency. management of the protein food services division within the company. Involve in leading strategies to grow the protein segment, managing key customer relationships, ensuring product quality and consistency.

• KEY ACCOUNTABILITIES:

Strategic Contribution

• Direct the implementation of the annual business plan and targets, aligning with the strategic agenda of the Protein food service department to deliver NADEC vision and mission.
• Translate strategy into operational business plans, monitoring performance and execution to achieve functional objectives and company strategy.

Leadership

• Lead Protein food service team activities, ensuring alignment with strategic project management plans, policies, and procedures.
• Build and lead a motivated, engaged, and competent team by setting priorities, managing performance, and providing ongoing feedback and coaching.
• Serve as a role model to instill awareness and commitment to NADEC vision, mission, values, and corporate strategy, fostering a highly engaged and motivated team.

Budgeting

• Implement the Sales Operations budget, monitoring execution, identifying cost-saving opportunities, and proposing corrective actions to ensure compliance with financial and operational policies and targets.

Core Accountabilities

• Strategic Planning and Execution:
• implement strategic plans for the protein food services division, aligning with the overall goals of the company.
• Identify growth opportunities within the protein segment, including new markets, product innovations, and service offerings.
• Customer Relationship Management:
• Build and maintain strong relationships with key customers, including restaurants, catering companies, and institutional clients.
• Understand customer needs and preferences, ensuring that the protein products and services meet or exceed their expectations.
• Address customer inquiries, concerns, and feedback promptly, ensuring high levels of customer satisfaction and loyalty.
• Operational Excellence:
• Oversee the day-to-day operations of the protein food services division, ensuring efficiency, cost-effectiveness, and high standards of service delivery.
• Implement and monitor key performance indicators (KPIs) related to sales, customer satisfaction, product quality, and operational efficiency.
• Collaborate with the supply chain team to ensure the timely and cost-effective sourcing, production, and distribution of protein products.
• Financial Management:
• Prepare and manage the budget for the protein food services division, ensuring financial targets are met or exceeded.
• Analyze financial performance, including sales, costs, and profitability, and implement strategies to improve financial outcomes.
• Provide regular financial reports to senior management, highlighting key metrics and business performance.

• Compliance and Regulatory Oversight:
• Ensure that all protein products and operations comply with relevant health, safety, and food hygiene regulations.
• Stay informed about industry standards and regulatory changes, ensuring that the division remains compliant.
• Conduct regular audits and quality checks to ensure adherence to company policies and industry best practices.

Policies, System, Processes and Procedures

• Manage the development and implementation of the Engineering policies, systems, processes and procedures, identifying potential areas for improvement, to ensure efficient and effective operation.
• Compliance Adherance: Ensure Employees understand and follow Nadec's compliance policies and legal obligations, act with integrity, report any violations, participate in training, and support audits or investigations to ensure ethical and compliant operations.

Change Management

• Motivate the employees and contribute to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices.
• Ensure that all departmental reports and statements are completed timely and comply with local and international principles of governance and the organization's policies and standards.

• JOB CONTEXT
• Lead - Food Services (Protein) will be working from NADEC offices and might have to travel as and when needed.

• COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal

Department (Within NADEC)

• All relevant department

External

External Customers / Companies / Clients (Outside NADEC)

• Retailers, other relevant parties

• QUALIFICATIONS, EXPERIENCE, & SKILLS:

Education and Certifications

• Bachelor's degree in food science, Business Administration, Marketing, or a related field. A master's degree or relevant certifications in food service management is preferred.

Experience:

• 3-4 years of years of experience in the food services industry, with a focus on protein products within FMCG company.

Skills:

• English (Written and Spoken)
• Arabic (Written and Spoken)
• Communication
• Team Building
• Strong financial acumen, with experience in budgeting, forecasting, and financial analysis.
• Microsoft Office
• Project Management
• Proficiency in relevant software tools for managing operations, customer relationships, and financial performance.