Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
Job Title: Lead Therapist
Department: Spa & Wellness
Reports to: Spa Manager
Property: Red Sea Global Hospitality
About Us
Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaborationvalues that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
The Role
As a Spa Lead Therapist, you will oversee the daily operations of the therapy team, ensuring the delivery of world-class treatments while maintaining the highest standards of guest satisfaction and wellbeing. You will also provide guidance, training, and support to junior therapists, ensuring that all spa services are performed with the utmost professionalism and in alignment with the resort's luxurious standards. Your expertise and leadership will directly influence the overall success of the spa and wellness operations.
At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
Key Areas of Responsibilities
Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Spa Lead Therapist, you will need to:
- Lead, mentor, and motivate a team of therapists, ensuring high standards of service, treatment execution, and guest care are consistently maintained.
- Provide a range of high-quality spa treatments to guests, including massages, facials, body wraps, and specialty therapies, ensuring a personalized and luxurious experience.
- Conduct regular training and development sessions for the therapy team to enhance skills, improve performance, and ensure consistent treatment quality.
- Perform performance appraisals for therapists, providing constructive feedback and offering support for continuous improvement and growth.
- Ensure that all treatments are performed in line with Red Sea Global's service standards, safety guidelines, and operational procedures.
- Maintain detailed knowledge of all spa services, products, and treatments, ensuring that all team members are well-informed and can recommend services to guests effectively.
- Oversee the guest consultation process to understand their specific needs, preferences, and any special requirements, ensuring a customized and exceptional experience.
- Monitor and maintain spa treatment rooms to ensure they are always clean, organized, and stocked with necessary supplies and equipment.
- Ensure therapists adhere to hygiene and safety standards at all times, ensuring the spa environment remains pristine and safe for both guests and team members.
- Collaborate with the Spa Manager to develop and implement new spa treatments, packages, and seasonal offerings to enhance guest experiences and generate revenue.
- Handle guest complaints or concerns related to therapies and treatments with professionalism, resolving any issues promptly to ensure guest satisfaction.
- Keep up-to-date with industry trends, innovative therapies, and wellness practices, incorporating new knowledge into treatment offerings and team training.
- Manage and maintain the inventory of spa products, ensuring stock levels are sufficient, and liaising with the Spa Manager for any procurement requirements.
- Ensure accurate record-keeping of guest treatments, including health assessments, preferences, and any special requests, to provide a personalized experience during repeat visits.
- Assist in the scheduling of therapist shifts, ensuring appropriate coverage at all times to meet guest demand while managing team workloads effectively.
- Participate in the creation and implementation of marketing and promotional strategies to drive treatment bookings, enhance guest experiences, and increase revenue.
- Support the Spa Manager in monitoring performance metrics, including guest feedback, treatment volumes, and overall revenue, to ensure the spa's goals are being met.
- Foster a positive, collaborative, and professional team environment that promotes teamwork and high morale within the therapy team.
- Ensure that all therapists maintain and renew required certifications in massage, skincare, and other relevant therapies as necessary.
- Uphold and promote the resort's ethos and core values, leading by example and promoting a culture of excellence, respect, and passion for guest service.
- Participate in spa-related events, wellness programs, and special promotions to support the resort's overall wellness offerings.
- Maintain confidentiality and respect guest privacy in all aspects of therapy and treatment procedures.
In Return, What We Offer
- Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
- Competitive compensation package.
- Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
- Health Insurance coverage whilst in service.
- A supportive and inclusive work environment that values diversity and collaboration.
- Employee Recognition Programs.
- Daily meals on duty and uniform dry-cleaning services.
- Year-round events of social, wellness programs, charity drives, and sports activities.
Accessibility and Adjustments
We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
