The Learning & Development (L&D) Specialist is responsible for designing, delivering, and evaluating training programs that enhance employee skills, performance, and engagement. This role partners with internal stakeholders to assess training needs, develop learning initiatives, and support the company's culture of continuous development. The ideal candidate is passionate about learning, innovative, and results-driven.
Core Tasks & Responsibilities
Conduct Training Needs Assessments (TNAs) and identify skills gaps across departments aligning with Head of Departments .
Collaborate with Head of Departments to identify performance gaps in commercial skills and product knowledge.
Analyze Surveys , customer insights and supplier feedback to refine training priorities.
Arrange L&D Calendar based on the Training Needs Assessments.
Design and deliver learning programs, workshops, and e-learning content.
Coordinate and manage internal and external training sessions.
Coordinate with international suppliers to plan product and technical training aligned with portfolio priorities.
Monitor and evaluate the effectiveness of training programs through feedback and assessments.
Support the development of career progression frameworks and competency models.
Promote a culture of learning by organizing knowledge-sharing initiatives and engagement activities.
Ensure alignment of learning initiatives with organizational goals and values.
Measure training ROI through sales uplift, capability assessment improvements, customer feedback, and market performance.
Qualifications & Experience
Educational & Professional Requirements
Bachelor's degree in Human Resources, Education, Business Administration, or related field.
35 years of experience in learning and development or HR training roles.
Certification in L&D, instructional design, or training facilitation is an advantage.
Technical & Industry Knowledge
Familiarity with adult learning principles and instructional design methodologies.
Proficiency in MS Office, LMS platforms, and virtual learning tools.
Strong facilitation, presentation, and communication skills.
Analytical skills to assess training effectiveness and ROI.
Key Performance Indicators (KPIs)
Training Completion Rate % of assigned employees completing training.
Training Effectiveness Score Participant feedback and learning outcomes.
Employee Development Participation % of employees engaged in development programs.
Competency Improvement Measurable improvement in targeted skills areas.
Program Delivery Timeliness % of programs delivered on schedule.
