Key Responsibilities
- Plan and deliver training sessions across different functions
- Facilitate onboarding and ongoing development programs
- Ensure training content is engaging, practical, and aligned with business needs
- Lead the setup and ongoing development of the internal learning academy
- Conduct regular store visits to observe employee performance and training application
- Analyze gaps between expected and actual performance
- Align learning initiatives with operational needs and organizational goals
- Monitor and report on training effectiveness, ROI, and impact on performance
- Develop dashboards and insights to support decision-making
Qualifications & Requirements
- Bachelor's degree in Business Administration, HR, or related field
- 58 years of experience in Learning & Development, preferably in retail or operations-driven environments.
- Relevant certifications in Learning & Development or Training.
- Proven experience in building or managing learning academies, structured training frameworks, or performance analysis
- Excellent communication, presentation, and stakeholder management skills
- Proactive mindset, accountable, and act with integrity.
