Our client which is a leading stockiest and supplier of piping components is looking for an Learning and Development Officer to join its team in Dubai.
The Learning & Development Officer is responsible for planning, coordinating, and delivering learning programs across the organization. The role manages the Learning Management System (LMS), supports the annual training calendar, conducts in-house soft skills training, and ensures effective rollout of all learning initiatives.
By identifying training needs, facilitating development programs, and assessing outcomes, the incumbent supports the Assistant Manager Talent Development in enhancing employees behavioural, functional, and leadership capabilities aligned with business goals.
Key Responsibilities
1. Training Needs Analysis
- Assist in identifying skill gaps and conducting structured training needs analysis across departments aligned with business strategies.
- Track completion of departmental assessments and ensure alignment with training priorities.
2. Training Calendar Development
- Support in designing the annual training calendar within the approved budget.
- Ensure skill gaps are addressed through targeted training programs.
3. Training Material Development
- Collaborate with Subject Matter Experts, Department Heads, and Content Development teams to create relevant and high-quality training materials.
- Support a blended learning approach through e-learning and classroom-based modules.
4. Training Delivery
- Deliver engaging soft skills and behavioral training using blended learning formats (classroom, online, and experiential).
- Monitor and evaluate training execution against the calendar and collect participant feedback.
5. Training Evaluation
- Measure training effectiveness through knowledge retention, skill application, and performance improvement metrics.
- Provide feedback and coaching to enhance participant learning outcomes.
6. Training Coordination
- Manage all training logistics, scheduling, and communications.
- Ensure smooth coordination between participants, trainers, and departments.
7. Employee Onboarding
- Facilitate induction sessions and onboarding programs for new employees.
- Support new hire integration through structured learning activities.
8. L&D Initiatives
- Assist in driving learning culture initiatives such as Toastmasters Club and other employee development programs.
- Track participation and engagement levels.
9. Vendor Management
- Research, evaluate, and maintain a database of approved L&D vendors and training partners.
- Coordinate external training sessions and gather feedback on trainer performance.
10. Training Records & MIS
- Maintain accurate and updated training records across all platforms.
- Track and report platform usage, training analytics, and adoption rates.
11. LMS Administration
- Manage user access, content uploads, and course assignments on the LMS.
- Track completion rates and generate reports on participation and effectiveness.
Education & Experience:
- Bachelor's degree in Human Resources or a related discipline.
- 35 years of experience in delivering and coordinating training programs, preferably within the hospitality or service sector.
- Experience in managing Learning Management Systems (LMS) and interpreting platform analytics.
- Professional certifications such as ATD, ISPI, SHRM, or ICF are preferred.
Apply urgently if this aligns with your experience and aspirations.
