As the Learning Manager, you will lead the Learning & Development function to ensure the department operates efficiently and in alignment with Hyatt International's Corporate Strategies, brand standards, and service culture. Your role is essential in fostering a highperformance environment that meets the expectations of employees, guests, and owners.
Key Responsibilities
1. Learning & Development Leadership
- Develop, implement, and maintain the hotel's annual Learning & Development plan.
- Ensure all training programs reflect Hyatt's brand values, service philosophy, and operational standards.
- Drive a culture of continuous learning and professional growth across all departments.
2. Training Delivery & Facilitation
- Conduct engaging training sessions, workshops, and orientation programs for all levels of employees.
- Support departmental trainers and ensure consistency in training quality and content.
- Evaluate training effectiveness and adjust programs based on performance needs.
3. Talent Development & Performance Support
- Identify skill gaps and collaborate with department heads to create targeted development plans.
- Support succession planning and career development initiatives.
- Promote Hyatt's learning platforms and encourage employee participation.
4. Compliance & Standards
- Ensure all mandatory training (e.g., safety, brand standards, compliance) is completed on time.
- Maintain accurate training records and reports in accordance with Hyatt guidelines.
- Uphold confidentiality and professionalism in all employee development matters.
5. Employee Engagement & Culture Building
- Champion Hyatt's purpose, values, and culture through learning initiatives.
- Support engagement programs that enhance teamwork, communication, and service excellence.
- Act as a role model for Hyatt's commitment to colleague wellbeing and growth.
Qualifications & Skills
- Bachelor's degree in Human Resources, Education, Hospitality Management, or related field.
- Previous experience in Learning & Development, ideally within the hospitality industry.
- Strong facilitation, communication, and interpersonal skills.
- Ability to build relationships across all levels of the organization.
- High level of organization, creativity, and initiative.
- Proficiency in learning technologies and digital training tools is an advantage.
