Leasing Consultant - Huspy - Abu Dhabi

• Job title: Leasing Consultant
• Location: Abu Dhabi, United Arab Emirates

Role purpose

• Convert property enquiries into signed leases by managing the leasing process end-to-end, delivering an excellent customer experience, and ensuring all documentation is accurate and compliant with local requirements

Key responsibilities

• Manage inbound and outbound leads via phone, WhatsApp, email, portals, and referrals
• Qualify prospects (budget, preferred areas, unit requirements, move-in timeline) and match them to suitable properties
• Schedule and conduct viewings; present unit features, building amenities, and neighbourhood highlights
• Maintain an active pipeline and follow-up plan to maximise viewing-to-lease conversion
• Negotiate commercial terms within approved guidelines and handle objections professionally
• Prepare and coordinate the leasing process: application forms, document collection, approvals, and handover steps
• Coordinate with landlords, property managers, and internal operations teams to ensure smooth move-ins
• Keep CRM records up to date (lead source, viewings, feedback, status, next steps)
• Support renewals, tenant queries, and issue resolution in line with service standards
• Follow company procedures and local leasing compliance requirements for Abu Dhabi

Requirements (must-have)

• Proven experience in a customer-facing sales role (leasing/real estate/hospitality/tele-sales are all relevant)
• Strong communication and negotiation skills
• Comfortable working to targets and handling high lead volumes with fast follow-up
• Strong organisation and attention to detail (documents, dates, approvals)
• Confident using CRM tools, spreadsheets, and messaging apps (especially WhatsApp)
• Languages: Fluent English; Arabic is an advantage (adjust if mandatory)

Nice to have

• Experience leasing in Abu Dhabi residential communities
• Existing network of landlords / developers / property management contacts
• Experience with structured sales pipelines and performance reporting

Success measures (example KPIs)

• Lead response time (SLA)
• Qualified leads per week
• Viewings booked and completed
• Viewing-to-lease conversion rate
• Leases closed (monthly)
• Data accuracy in CRM (activities, notes, stage updates)
• Customer satisfaction / complaint rate