Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems If so, lets talk.
Your Role And Responsibilities
: As a Remote Technical Support Agent specializing in Lenovo PC Products, you will be responsible for providing comprehensive technical assistance and guidance to customers via Phone, email communication. Your primary objective will be to troubleshoot, diagnose, and resolve technical issues related to Lenovo desktops, laptops, and other PC products. Utilizing your expertise in Lenovo systems and peripherals, you will ensure customer satisfaction by delivering prompt, accurate, and effective solutions. This position offers the flexibility of remote work, enabling you to assist customers from the comfort of your home while maintaining high-quality support standards
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
- Excellent communication and problem solving skills.
- 0 - 2 years of experience in Technical Support or similar field.
- Fluent in English is a must.
- Expressing any certain aspect of the workplace to make it better Self-motivated.
- Handling off hours for business needs, whenever required.
Preferred Technical And Professional Experience
- B.Sc. in Electronics/Communication/Computer Engineering - Computer science.
