Level 2 Support Engineer – IBM Integration
Job Summary
We are looking for a Level 2 Support Engineer with experience in IBM Integration technologies to support and maintain integration platforms across production and non-production environments. The role involves troubleshooting issues, managing incidents, performing deployments, and ensuring system stability.
Key Responsibilities
- Investigate and resolve L2 support incidents and service requests.
- Perform log analysis, API validation, and SQL/database troubleshooting.
- Support IBM integration platforms, including App Connect, IIB/ESB, WebSphere, API Connect, and DataPower.
- Deploy releases to pre-production and production environments.
- Execute post-deployment verification and smoke testing.
- Work with L1, development, QA, and infrastructure teams to resolve issues.
- Document solutions and maintain support knowledge articles.
Required Skills
- IBM App Connect (ACE)
- IBM Integration Bus (IIB) / ESB
- IBM WebSphere
- IBM API Connect
- IBM DataPower (DP)
- API Integration
- SQL (Oracle, SQL Server, PostgreSQL, MySQL)
- Git, Jenkins, CI/CD
Preferred Qualifications
- Experience in application/integration support or production support.
- Strong troubleshooting and problem-solving skills.
- Exposure to AWS, Azure, or GCP is a plus.
- Good communication and documentation skills.
