Licensing Specialist

Bespin Global MEA, an e& enterprise company

United Arab Emirates, Dubai

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Posted 7 hours ago
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Job Description

Job Purpose

The Licensing Specialist is responsible to ensure the success and satisfaction of customers by assisting them throughout their entire licensing resell contract, managing licensing and subscription-related matters. Additionally, this role will focus on understanding customer business needs, handling licensing inquiries, renewals, and compliance and providing ongoing support to maximize their utilization of provided license subscriptions.

Job Description

Customer Support

Manage the Licensing onboarding process for new customers, ensuring a smooth and successful transition onto our cloud platform.
Collaborate with cross-functional teams to deliver timely and efficient implementations.
Act as the primary point of contact for customer Licensing inquiries, support requests, and issue escalations.
Work with the technical support team to address and resolve customer concerns promptly.
Advocate for customer needs and requirements during product development and enhancement discussions.

Business Development

Collaborate with the sales team to expand the customers usage of our offerings.
Identify opportunities within the managed accounts to grow the accounts revenue through cross-sell and up-sell.
Ensure that all associated opportunities from allocated accounts are raised in Salesforce and managed until closure.
Provide inputs for Salesforce on licensing including rolling out new programs and licensing changes.
Track licensing orders through the entire process.
Support internal stakeholders and customers with Microsoft Product specification or product licensing queries.
Focusing on contract renewals using the T-90 days.

Business Development

Collaborate with the sales team to expand the customers usage of our offerings.
Identify opportunities within the managed accounts to grow the accounts revenue through cross-sell and up-sell.
Ensure that all associated opportunities from allocated accounts are raised in Salesforce and managed till closer.
Provide inputs for salesforce on licensing including rolling out new programs and licensing changes.
Track licensing orders through the entire process
Support internal stakeholders and customers with Microsoft Product specifications or product licensing queries

Stakeholder Management

Develop and maintain strong, long-lasting relationships with key customer stakeholders.
Understand the customers business goals and challenges to provide tailored solutions and foster loyalty.
Support the finance department with licensing billing inquiries, when required

Reporting

Weekly pipeline health reporting to the Licensing Lead.
Create monthly presentations to communicate traction on renewals, net new business growth and upsell and cross-sell opportunities to stakeholders.

Compliance

Comply with the company's Information Security Management System (ISMS) and ISO 27001 requirements, and actively participate in regular training and audits to ensure continuous alignment with the standard

Code of Conduct

At Bespin, we are committed to excellence in all that we do, continually seeking opportunities for improvement and innovation. We prioritize fostering a positive and collaborative atmosphere where teamwork thrives, and we expect all our employees to embrace this commitment as well.

Key Expectations:

Embrace a dedication to excellence and actively seek opportunities for improvement and innovation.
Contribute to a positive and collaborative environment that encourages effective teamwork and support.
Collaborate with colleagues to adapt and achieve shared goals, driving success together.
Serve as a role model for peers by embodying the Bespin Motto and upholding the behaviours and ethics that define our organization.
Help create a vibrant and inspiring workplace for all employees.

Job Specification

Education