Job Description
JOB DESCRIPTION
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Lifeguard, you're not just ensuring the safety of pool guests – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
RESPONSIBILITIES
Here's what you'll do during a typical day:
As a Lifeguard, You Are Responsible For Supervising And Ensuring The Safety Of Swimmers To Deliver An Excellent Guest And Member Experience. A Lifeguard Will Also Be Required To Fulfill Regular Cleaning Duties. Specifically, You Will Be Responsible For Performing The Following Tasks To The Highest Standards:
Supervise and ensure safety of swimmers
Ensure guests feel safe in the pool area
Ensure swimmers follow safe swimming practice; enforce and adhere to pool rules and regulations - Follow emergency action plan and procedures when required
Understand and abide by Waldorf Astoria Spa & Fitness policy and procedures.
Listens and addresses guests requests and responds with appropriate action and provides accurate information.
Communicates guest complaints to Spa Management.
Maintains safety and sanitation standards.
Ensure all fixtures and equipment are in excellent working order and report any deficiencies.
Attend all mandatory meetings, as directed by Spa Manager.
Provide customer service to guests, including information about hotel services, activities, and directing guests to other areas of the hotel.
Assist guests in their needs & safety related to the pool & fitness area
Provide tour of the Spa, pool, and fitness facilities
Maintain cleanliness of general pool & fitness area including emptying used pool towel bins, organizing pool / fitness furniture, collecting towels, and neatly arranging the pool towel storage shelves
Deep cleaning when requested
Instruct and direct guests in correct usage of all facilities and equipment
Confirm guest registration prior to issuing Hotel property
Follow health & safety procedures including sanitization of all areas and equipment
As a Lifeguard, You Are Responsible For Supervising And Ensuring The Safety Of Swimmers To Deliver An Excellent Guest And Member Experience. A Lifeguard Will Also Be Required To Fulfill Regular Cleaning Duties. Specifically, You Will Be Responsible For Performing The Following Tasks To The Highest Standards:
Supervise and ensure safety of swimmers
Ensure guests feel safe in the pool area
Ensure swimmers follow safe swimming practice; enforce and adhere to pool rules and regulations - Follow emergency action plan and procedures when required
Understand and abide by Waldorf Astoria Spa & Fitness policy and procedures.
Listens and addresses guests requests and responds with appropriate action and provides accurate information.
Communicates guest complaints to Spa Management.
Maintains safety and sanitation standards.
Ensure all fixtures and equipment are in excellent working order and report any deficiencies.
Attend all mandatory meetings, as directed by Spa Manager.
Provide customer service to guests, including information about hotel services, activities, and directing guests to other areas of the hotel.
Assist guests in their needs & safety related to the pool & fitness area
Provide tour of the Spa, pool, and fitness facilities
Maintain cleanliness of general pool & fitness area including emptying used pool towel bins, organizing pool / fitness furniture, collecting towels, and neatly arranging the pool towel storage shelves
Deep cleaning when requested
Instruct and direct guests in correct usage of all facilities and equipment
Confirm guest registration prior to issuing Hotel property
Follow health & safety procedures including sanitization of all areas and equipment
QUALIFICATIONS
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
ABOUT US
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
