Job Description
Company Description
NRV Lab Informatics is a leading laboratory informatics consultancy specializing in designing and implementing robust digital ecosystems for global leaders in the Life Sciences, Pharmaceutical, and Energy sectors. With offices in the UAE and a Center of Excellence in India, our expert team of architects, engineers, and analysts has successfully delivered GxP-compliant digital transformations for over a decade. We excel in Enterprise LIMS orchestration, system interoperability, AI-powered data strategy, and ensuring compliance with global regulatory standards such as FDA 21 CFR Part 11 and ISO 17025. Our proprietary solutions, including NRV LIMS Connect, empower laboratories to streamline processes and unlock actionable insights from raw data. Join us to revolutionize the future of digital laboratory systems.
Role overview & Responsibilities:
This is a 100% remote (offshore) role. Please note that it requires working standard UAE business hours (08:00 AM 05:00 PM Gulf Standard Time, Monday to Friday).
As a LIMS Systems Engineer, you will serve as the primary technical resolver for a highly specialized, enterprise laboratory environment.
Incident Resolution: Act as the primary L2/L3 escalation point, troubleshooting complex StarLIMS application errors, data correction requests, and workflow bottlenecks.
Legacy Code Maintenance: Debug and support existing StarLIMS configurations, custom scripts, and report templates.
SLA Management: Ensure all tickets are resolved within strict SLA targets.
Emergency Response: Participate in a rotational 24/7 on-call schedule strictly dedicated to Severity 1 (System Down) critical outages.
Requirements:
35 years of hands-on technical experience with StarLIMS (v11 or higher).
Strong proficiency in StarLIMS Scripting Language (SSL), SQL Server/Oracle database querying, and .NET fundamentals.
Excellent English communication skills to interact directly with enterprise stakeholders.
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