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Lobby Ambassador

palazzo versace dubai
2-5 Years
United Arab Emirates, Dubai
  • Posted 21 hours ago
  • Be among the first 10 applicants

Job Description

Key Responsibilities:

  • Welcome and acknowledge all guests in a warm, professional, and personalized manner.
  • Maintain a strong presence in the lobby and proactively engage with guests.
  • Assist guests with general enquiries, hotel facilities, dining options, transportation, and local attractions.
  • Identify guest needs and coordinate with relevant departments to ensure prompt and effective assistance.
  • Support the arrival and departure experience, including assisting with luggage, transportation, and other guest requests when required.
  • Build positive relationships with guests and maintain awareness of VIPs, repeat guests, and special occasions.
  • Handle guest feedback and concerns professionally, escalating matters to the appropriate department when necessary.
  • Coordinate with Front Office, Concierge, Guest Relations, Bell Desk, and other departments to ensure smooth guest service.
  • Maintain up-to-date knowledge of hotel facilities, services, outlets, promotions, and events.
  • Ensure the lobby area remains welcoming, organized, and aligned with the hotel's luxury standards.
  • Assist with special events, VIP arrivals, group movements, and other hotel activities as required.

Candidate Requirements:

  • Previous experience in a guest-facing role within a 5-star luxury hotel or high-end hospitality environment is preferred.
  • Experience in Front Office, Guest Relations, Concierge, or Lobby Services is an advantage.
  • Excellent communication and interpersonal skills.
  • Strong guest-service orientation with a genuine passion for hospitality.
  • Professional, confident, and approachable personality.
  • Ability to remain calm and composed in a fast-paced environment.
  • Strong organizational and problem-solving skills.
  • Excellent command of English; additional languages are an advantage.
  • Well-groomed with a professional appearance and excellent service etiquette.
  • Flexible to work shifts, weekends, and public holidays.


More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Hospitality
Employment Type:
Full time

Job ID: 152540717

Last Updated: 20-08-2026 09:16:42 PM
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