Lobby ambassador

Company Description Rixos Hotels is a rapidly growing luxury hotel chain founded in 2000, recognized for its traditional Turkish hospitality and all-inclusive, all-exclusive service model. Headquartered in Antalya, the group operates premium resorts, villas, and city hotels across Turkey, Europe, CIS countries, North Africa, and the Middle East, in prime urban, historic, and nature-rich locations. With more than 10,000 team members, Rixos Hotels focuses on creating innovative guest experiences that combine modern luxury with authentic cultural elements. The company is committed to offering international career opportunities, extensive training, and development programs to support the growth of its employees. Rixos Hotels has earned global recognition and high ratings from renowned organizations such as the American Five Star Diamond Award, Condé Nast, World Travel Awards, and Great Hotels of the World.

Role Description The Lobby Ambassador is a full-time, on-site role based in Abu Dhabi Emirate, United Arab Emirates, responsible for welcoming guests and creating a memorable first impression in the hotel lobby. This role includes greeting and escorting guests, providing information about hotel facilities and local attractions, and assisting with directions, reservations, and general inquiries. The Lobby Ambassador coordinates with front office, concierge, and other departments to ensure seamless service, promptly addresses guest needs and concerns, and supports VIP and special event arrivals. Daily tasks also involve maintaining a clean, organized, and elegant lobby environment, monitoring guest flow, and upholding brand standards of hospitality and professionalism. The role requires continuous interaction with guests of diverse backgrounds, promoting a warm, respectful atmosphere and reflecting Rixos Hotels commitment to exceptional service.

Qualifications

• Candidates should possess strong customer service, guest relations, and hospitality skills, with a focus on creating welcoming, personalized experiences.
• Candidates should possess excellent verbal communication, interpersonal, and active listening skills to interact effectively with guests and colleagues.
• Candidates should possess problem-solving, conflict resolution, and decision-making skills to handle guest requests and issues efficiently.
• Candidates should possess organizational, time management, and multitasking skills to manage lobby activities and coordinate with multiple departments.
• Candidates should possess professional appearance, cultural sensitivity, and a polished demeanor suitable for a luxury hotel environment.
• Relevant experience in front office, concierge, or guest-facing hospitality roles is highly beneficial.
• Proficiency in English is required; additional languages commonly spoken by international guests are an advantage.
• A high school diploma is required; hospitality or tourism-related education or certifications are preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by hotel operations.