Job purpose: To foster and maintain strong client relationships by serving as a reliable point of contact, ensuring client satisfaction, and supporting business growth.
Responsibilities
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements And Skills
- 1-2 years of experience in the translation/localization industry
- BA/BS degree in Business Administration, Sales or relevant field
- Fluent English spoken and written.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
Working Conditions:
- Hybrid
- Working Days: 5
- Days Off: Saturday and Sunday
- Working Hours: 10:00 A.M – 7:00 P.M or 5:00 P.M – 2:00 A.M (night).
Location: Al-Jizah - near Midan Lebonan - El-Mohandessin
