Role Objectives:
The Logistics Coordinator – Food is responsible for managing daily delivery operations within assigned zones to ensure smooth and efficient order fulfillment. The role focuses on monitoring Delivery Associate (DA) performance, resolving on-ground challenges, managing vendor-related issues, and ensuring adherence to service-level standards (SLAs).
Roles & Responsibilities:
- Daily Operations Management:
- Oversee daily field operations and ensure readiness of Delivery Associates.
- Track performance metrics such as attendance, login rates, acceptance, on-time pickup, and delivery completion.
- Identify and address operational bottlenecks such as vendor delays, traffic issues, or app challenges.
- DA Standards & Compliance:
- Conduct pre-shift checks for appearance, equipment, and app readiness.
- Perform spot audits and ensure adherence to safety and conduct guidelines.
- Issue Handling & Support:
- Serve as the first point of contact for DA-related issues such as device or vehicle failures and order disputes.
- Coordinate with relevant teams for quick resolutions and redeployments.
- Vendor Complaints Management:
- Log and investigate vendor complaints, ensuring timely resolution within SLA.
- Collaborate with Vendor Operations to identify recurring issues and prevent reoccurrence.
- Routing & Dispatch Support:
- Validate delivery assignments and ensure efficient dispatching.
- Support real-time adjustments during peak hours to maintain performance targets.
- Reporting & Documentation:
- Maintain daily logs for attendance, incidents, vendor tickets, and compliance checks.
- Prepare end-of-day and weekly performance summaries.
Required Education, Knowledge, and Skills
- :Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field
- .1–2 years of experience in logistics, delivery operations, or last-mile coordination (preferably in FMCG or e-commerce)
- .Understanding of delivery operations and logistics workflows
- .Familiarity with route planning, dispatching systems, and performance tracking tools
- .Problem-solving mindset and ability to respond quickly to on-ground challenges
- .Good organizational and multitasking skills
- .Proficient in Microsoft Excel and data reporting
- .Team player with a proactive and adaptable attitude
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