About Relia
At Relia, we pride ourselves on being a leading force in the FMCG distribution landscape of Saudi Arabia. We are dedicated to bridging the gap between high-quality products and discerning consumers. With a deep understanding of market dynamics and consumer preferences, our expert team leverages data-driven insights to ensure seamless distribution and strong market penetration. Our commitment to excellence strengthens the brands we represent and enriches consumers lives by making top-tier products more accessible across the region.
Job Summary:
Job Title: Logistics Coordinator
Department: Supply Chain
Location: Jeddah, KSA
Key Responsibilities:
- Serve as the main point of contact for the sales team regarding orders, deliveries, and logistics-related inquiries.
- Proactively update the sales team on order status, delivery schedules, and any potential delays.
- Handle sales team complaints related to delivery issues, damages, shortages, or delays, ensuring timely and effective resolution.
- Maintain professional and courteous communication with internal and external stakeholders.
- Coordinate with warehouse and transportation teams to ensure timely order preparation and dispatch.
- Monitor daily deliveries and follow up on pending, delayed, or failed deliveries.
- Maintain accurate records of orders, deliveries, complaints, and resolutions.
- Prepare daily and weekly logistics and customer service reports.
- Support invoicing verification by confirming delivery completion and identifying discrepancies.
- Identify recurring delivery or customer issues and recommend process improvements.
- Support cross-functional coordination between sales, finance, warehouse, and transportation teams.
Desired Qualifications & Experience:
- High school diploma or equivalent; bachelor's degree in Business, Logistics, or a related field is preferred.
- 12 years of experience in logistics coordination, logistics customer service, or supply chain support.
- Good command of English, both written and spoken.
- Proficiency in Microsoft Excel, including basic functions and data entry.
- Strong communication and interpersonal skills, particularly in cross-functional team environments.
- Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
- Familiarity with ERP systems such as D365, SAP, or Oracle is a plus.
- Strong attention to detail with a proactive problem-solving mindset.
