Job Purpose:
To oversee and optimize the entire order delivery cycle, from planning and coordination to real-time tracking and post-delivery evaluation. The role ensures efficient driver and vehicle scheduling, continuous performance monitoring, and process improvements to meet customer satisfaction and operational excellence targets.
Key Responsibilities:
Logistics Planning & Coordination:
- Direct, optimize, and coordinate the full order delivery cycle.
- Prepare the Daily Logistics Plan, prioritizing peak and non-peak delivery slots.
- Group orders based on time slots and delivery zones in line with batch size standards.
- Coordinate personnel and resources for efficient goods distribution.
- Collaborate with Supply Chain/Logistics leadership to align with annual business goals.
Driver & Vehicle Management:
- Obtain driver details and documentation from HR/3rd-party vendors according to the SOP.
- Ensure completion of all pre-operation activities and documentation for drivers.
- Prepare weekly/monthly driver and vehicle shift schedules.
- Track real-time customer order delivery and proactively manage delays.
Performance Monitoring & Improvement:
- Monitor driver performance using predefined KPIs.
- Initiate monthly transport driver performance evaluations.
- Investigate low-performing drivers and implement corrective action plans.
- Drive continuous improvement using lean methodologies, coaching, and process optimization.
Team Leadership & Administrative Support:
- Oversee daily team activities and provide operational guidance.
- Assist in recruitment, performance evaluation, promotions, and retention.
- Facilitate cross-functional communication between logistics, customer service, and quality teams.
Process Compliance & Innovation:
- Follow all relevant policies, procedures, and SOPs to ensure consistency and control.
- Identify and contribute to opportunities for process improvement and cost-effectiveness.
- Build and lead cross-functional project teams for high-impact logistics initiatives.
Key Competencies:
- Operational Excellence: Strong ability to plan, prioritize, and streamline delivery operations.
- Analytical Thinking: Capable of troubleshooting demand-related issues and interpreting performance data.
- Leadership & People Management: Proven experience in leading teams, managing schedules, and driving performance.
- Communication & Collaboration: Effective communicator across departments and external vendors.
- Process Improvement: Knowledge of lean tools and commitment to continuous improvement.
- Customer Centricity: Ability to proactively manage expectations and resolve delivery issues.
Qualifications & Experience:
- Bachelor's degree in Supply Chain, Logistics, Business Administration, or a related field.
- 3–5 years of experience in logistics or supply chain operations, with at least 1 year in a supervisory or team leadership role.
- Familiarity with logistics planning software and delivery tracking tools.
- Strong understanding of transport regulations and documentation compliance.
- Proficient in MS Excel and reporting tools; experience with WMS or TMS is a plus.
- Excellent organizational and time-management skills.
About Floward :
Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves in creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them. We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion. We also partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift. Operating in 36 cities in nine countries across the MENA region and UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
