Logistics Operations Manager

Who are we

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat's local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.

At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Role Summary

An Operations Manager Dispatch controls the workflow of dispatchers who serve the logistics/supply chain riders. It is their responsibility to ensure all orders are accounted for in each shipment and to ensure each order arrives on time.

What's On Your Plate

• Ownership in taking important planning and strategy decisions.
• Oversee budgeting, reporting, planning, and auditing.
• Contribute to the development, implementation, and review of procedures in cooperation with regional and central teams.
• Examine data to identify trends and performance improvement opportunities.
• Reach set targets by driving the mindset towards the company's values and strategy.
• Share status updates of the operations with upper management and set action plans for improvements.
• Build a strong relationship with senior stakeholders.
• Participating in and contributing to the promotion of the company's culture and encouraging top performance and high morale.
• Provide strong and inspired leadership for the organization.
• Plan and review compensation actions.

What Did We Order

• Background in BPO and/or E-commerce operations
• Strong operations management experience
• Minimum 3 years of people management experience in operations
• Proven experience managing large-scale and complex operations
• English proficiency: B1+ or higher
• Experience handling multi-market / multi-region accounts
• Six Sigma Green Belt is preferred