Logistics Operations Specialist

We are looking for an experienced and hands-on Operations & Logistics professional to manage and control our day-to-day e-commerce operations, with a strong focus on shipping performance, delivery rates, courier management, returns, and operational efficiency.

Shipping & Delivery Management

• Manage and monitor all shipping and delivery operations from order processing through final delivery.
• Monitor delivery rates, failed deliveries, delays, cancellations, and customer-related delivery issues.
• Follow up with shipping companies and delivery partners to ensure agreed service levels are maintained.
• Review and control shipping rates, fees, COD charges, and other logistics costs.
• Identify opportunities to reduce shipping costs while maintaining or improving delivery performance.
• Maintain strong communication and follow-up with courier companies and logistics partners.

Returns & Failed Deliveries

• Manage the complete returns and exchange process.
• Monitor returned, refused, cancelled, and undelivered orders.
• Identify the main reasons behind returns and failed deliveries.
• Work with relevant teams and courier partners to reduce return rates and improve successful delivery.
• Ensure returned products are properly recorded, received, and reconciled.

Operations Control

• Monitor the daily order cycle and ensure orders are processed and dispatched on time.
• Coordinate with warehouse, customer service, e-commerce, and finance teams when required.
• Identify operational bottlenecks and resolve issues quickly.
• Ensure operational procedures are followed consistently.
• Maintain accurate operational records and documentation.

Reporting & Performance Analysis

• Prepare daily, weekly, and monthly operational performance reports.
• Track key KPIs such as:
• Delivery Success Rate
• Return Rate
• Failed Delivery Rate
• Cancellation Rate
• Average Delivery Time
• Shipping Cost per Order
• Courier Performance
• COD Reconciliation
• Analyze operational data and highlight problems, trends, and areas requiring attention.
• Present clear insights and recommendations to management.

Continuous Improvement

• Proactively identify opportunities to improve operational performance.
• Develop and propose new ideas, processes, and solutions to reduce costs and improve delivery success.
• Test and measure the impact of operational improvements.
• Benchmark courier performance and recommend changes when necessary.
• Help build more efficient and scalable operational processes as the business grows.

• 3–5+ years of experience in e-commerce operations, logistics, last-mile delivery, or a similar role.
• Strong understanding of e-commerce order fulfillment and delivery operations.
• Previous experience dealing directly with courier/shipping companies.
• Strong knowledge of returns, failed deliveries, COD, and shipping cost management.
• Strong analytical and reporting skills.
• Excellent Excel / Google Sheets skills.
• Strong communication and negotiation skills.
• Excellent problem-solving abilities.
• Highly organized with strong attention to detail.
• Ability to work independently and take ownership of operational issues.
• A continuous-improvement mindset — someone who doesn't just report problems but looks for solutions.

Location: [Cairo, Egypt]

Employment Type: Full-time

Experience: 2–4+ years in E-commerce Operations / Logistics / Last-Mile Delivery