Logistics Quality Improvement Specialist

About JD.com

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China's largest retailer by revenue.

Our International Business

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.

Learn more about us: https://corporate.jd.com/

About role:

We are seeking a data-driven, Logistics Quality Improvement Specialist to establish, manage and optimize our operational quality management systems in Saudi Arabia. This role serves as a critical bridge between strategic performance metrics and ground operations. You will analyze performance data, build KPI compliance frameworks, and collaborate across international and local teams to drive continuous improvement.

Key Responsibilities

• Quality & Compliance Systems: Establish operational quality control frameworks. Develop KPIs, incentives, penalty guidelines, and SOP compliance audits.
• Risk Mitigation: Build and execute loss, damage, and customer complaint reduction schemes to hit regional target metrics.
• Ground Operations Coaching: Provide operational guidelines and coaching to local ground operations teams to improve technical and management capabilities.
• Key Account (KA) Performance: Establish workflows to maximize successful delivery rates and maintain high satisfaction for major local market Key Accounts.
• Cross-Cultural Alignment: Act as a key liaison to align regional operational frameworks with global standards.

Key Requirements

• Experience: 3+ years in ground operations, logistics quality control, or process optimization (e-commerce, express courier, or 3PL experience preferred).
• Skills: Strong logical and structured thinking with high attention to detail and data quantification skills.
• Cultural Astuteness: Proven ability to manage, motivate, and develop local operational talent in a cross-cultural environment.
• Languages:Fluency in Mandarin (Chinese) and English is required to effectively manage cross-border stakeholders. Arabic is a plus.
• Location: Based in or willing to relocate to Riyadh, Saudi Arabia.