Job Summary
Own the physical flow of service parts and tools across a multi-country Middle East & Africa operation in the medical devices sector: shipping and freight, third-party logistics (3PL) through warehouse operations, customs and trade compliance, and stock and inventory control. The role is the dedicated logistics specialist within a small, high-volume service operations team and to support order management, procurement and invoicing during peaks and absences.
Key Areas of Responsibility
- Plan and execute all outbound and inbound service-part shipments (air, sea, road), selecting routing and freight partners for cost and speed.
- Prepare and control shipping documentation: commercial invoices, packing lists, etc.
- Fast-track warranty and contract orders and manage last-minute shipment changes through ETD follow-up in ERP.
- Track shipments end-to-end, issue ASN before arrival, and keep ETD/ETA updated in ERP.
- Optimize freight spend across carriers, routes and consolidation opportunities.
- Act as the daily interface with the third-party logistics (3PL) provider: bookings, warehouse instructions, discrepancy resolution and follow-up performance.
- Monitor 3PL service levels, escalate and remove bottlenecks, and support contract and process improvement initiatives.
- Manage customs clearance across Middle East & Africa markets, covering country-specific import requirements (conformity assessment programs, LC/forex controls, import permits).
- Maintain compliant import/export records for medical devices and coordinate with brokers and authorities to prevent clearance delays.
- Run periodic inventory reconciliation between ERP and the warehouse and post goods receipts (GRN).
- Reduce back orders, monitor slow-moving stock, and execute approved scrap/destruction with full documentation.
- Drive damage and loss prevention across storage and transport.
- Support the order management desk across the full order cycle: order intake and order acknowledgement, requisitions, vendor purchase orders, invoicing, credit notes and payment follow-up.
- Cover the order desk during peaks, leave and absences, maintaining agreed response standards.
- Support operations dashboards and periodic performance reporting.
Qualifications & Experience
- 3–5 years in logistics / supply chain operations, ideally in medical devices, healthcare or another regulated industry.
- Hands-on experience with freight forwarding, Incoterms, letters of credit and customs clearance in Middle East and/or Africa markets.
- Working knowledge of ERP systems (order-to-cash and inventory modules) and strong Excel skills; CRM exposure is a plus.
- Experience managing or working with a 3PL provider is a strong advantage
Competencies
- Ownership and follow-through — able to run an end-to-end shipment without supervision and close the loop every time.
- Structured and detail-driven under volume; comfortable with deadline-critical work.
- Clear communicator in English (Arabic is advantage) across functions, internally and externally with distributors, forwarders and authorities, suppliers and vendors.
- Flexible team player — willing to step into order management, procurement and invoicing tasks when the business needs it.
- Continuous-improvement mindset with a track record of practical process improvements
FujifFilm - Who We Are
Fujifilm is a globally renowned innovator in imaging, healthcare, and information solutions. With a rich history spanning decades, Fujifilm has evolved into a leading provider of cutting-edge products and services, ranging from digital cameras and medical equipment to advanced materials and graphic arts solutions. Committed to sustainability and technological advancement, Fujifilm pioneer's groundbreaking solutions that empower businesses and individuals worldwide. Through a culture of creativity, collaboration, and customer-centricity, Fujifilm continues to shape the future of imaging and beyond, offering exciting opportunities for professionals to thrive in a dynamic and diverse work environment. Join us in our journey to inspire innovation and make a meaningful impact on society.
Diversity Equity and Inclusion
Fujifilm embraces diversity, equity, and inclusion (DE&I) as core values in our workplace culture. We foster an environment where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. By championing diversity, we drive innovation, creativity, and collaboration, ensuring a dynamic and inclusive workforce.
