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Lounge Ambassador
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Lounge Ambassador
Propel ConsultThis job is no longer accepting applications
Job Description
Job Description :
Company
Our client is a well-known Luxury lounge for an Aviation company. The company has more than 600 employees in a vast number of divisions and departments. They are currently looking for a Lounge Ambassador to be based in Bahrain.
Duties & Responsibilities:
- Ensures a warm, welcoming experience
- Greets and warmly receives all guests coming into assigned room(s)
- Monitors assigned room areas to ensure a spotless, picture perfect environment
- Introduces lounge facilities for first time guests when requested
- Connects with and gives recognition to all guests, make them feel special.
- Engages with warmth and openness with guests - stays fully present
- Ensures all departing guests receive a personal farewell
- Assist guests with travel issues
- Deliver high standards of service in all rooms except Central Room and Reception
- Approaches and receives all guests warmly as soon as they enter assigned room, when possible
- Approaches and receives all guests warmly as soon as they enter assigned room, when possible
- Assists guests with hand luggage
- Places small stool for handbags, brief cases by chair side.
- Connects and gives recognition to all guests, makes them feel special
- Help guests decide where to sit and escort guests to seats
- Encourages guests to take a beverage by showing beverage areas, explains dining opportunities,
- automatically places hot towel on table top
- Coordinates menu orders (a la carte area) with the kitchen
- Picks up from kitchen, delivers and presents requested dish to table (a la carte area).
- Lets guests know what wines and drinks are available from the beverage areas
- Offers beverage replenishment to guests before clearing in glasses/cups
- Resets seats and tables
- Clears tables and chair sides
- Walks around in assigned area regularly to check guest's comfort, table cleanliness, clearing needs
- Ensures all departing guests receive a personal farewell
- Circulates to ensure immaculate presentation of the room(s)
- Prepares and set up workstations professionally
- Ensures stewarding uplift and refresh clear in station at appropriate intervals
Qualification & Requirements:
- CertificateORcollegecourses inhospitality,businessand administration
- A minimum of 2 years experience in 4+ star hotels or restaurants
- Friendly,welcoming approach
- Charming,confidentpersonality
- Putscustomersatisfactionas apriority
- Well-organizedandefficient
- Warmandpositiveattitudes
- Takespride inappearance
- Candidate must be Bahraini
More Info
Key Skills
Lounge Ambassador
About Company
Propel Consult was established in 2009 in the Kingdom of Bahrain by Jamie Groom and Barry Prost to provide high quality recruitment and management consultancy services to employers in the Middle East. The company’s original focus was on the Construction & Engineering and Oil & Gas sectors. Due to client demand, this has grown to include the professional services disciplines of Banking & Finance, Legal, Technology and Human Resources.