Farwell & Gervase is a boutique premium short-term rental operator managing 70+ properties across Dubai's top waterfront and city communities, Emaar Beachfront, Dubai Marina, JBR, Bluewaters, Creek Harbour, Downtown, Business Bay, Dubai Hills, District One, and City Walk. We're growing toward 100+ units by the end of 2026, with a deliberate focus on quality over volume.
The role
We're hiring a Luxury Booking Agent to convert inbound leads into confirmed bookings. You'll own the full lead-to-booking cycle — from first contact through to signed contract and payment - working closely with our Revenue Manager on pricing and our Operations team on availability.
What you'll do
- Manage inbound leads from Bayut, Dubizzle, and Property Finder through our CRM
- Call and follow up with leads promptly to confirm check-in/check-out dates and stay requirements
- Quote accurate pricing as set by the Revenue Manager, and convert enquiries into confirmed bookings
- Handle a high lead volume while maintaining a strong conversion rate
- Conduct viewings for monthly/longer-stay bookings when required
- Prepare and manage contracts and payment collection for confirmed bookings
- Keep CRM records accurate and up to date at every stage of the pipeline
- Flag pricing, availability, or guest-experience issues back to the relevant team promptly
Targets
- Monthly booking revenue target: AED 750,000–1,000,000
- Lead volume: 800+ inbound leads/month across Bayut, Dubizzle, Property Finder
What we're looking for
- 1–2+ years experience in Dubai real estate
- Bachelor's degree
- Valid UAE driving licence
- Fluent English (spoken and written); other languages a plus
- Confident, persuasive phone manner - this is a target-driven, conversion-focused role
- Highly organised, able to manage a high volume of leads without letting things slip
- Comfortable using CRM systems and PMS platforms (Hostaway and Hubspot experience a plus)
- UAE residency required; valid UAE driving licence preferred (for viewings)
Compensation
Basic salary + competitive, uncapped commission structure tied to bookings converted.
