Luxury Showroom Sales Manager

Luxury Showroom Sales Manager

Location: Dubai, UAE

Employment Type: Full-time

Working Days: Monday to Saturday, 10:00 AM–7:00 PM

About the Role

We are recruiting for a fast-growing luxury retail and personal shopping company in Dubai, offering clients access to some of the world's most sought-after fashion, watches, jewellery, handbags, and accessories.

This is a sales-first position for someone who genuinely enjoys building client relationships, understanding individual preferences, and helping customers find the perfect luxury products.

As Luxury Showroom Sales Manager, you will manage the day-to-day showroom experience while actively driving sales, following up with clients, and converting enquiries into long-term customer relationships. You will work closely with the sourcing team to fulfil client requests and deliver a seamless, high-touch shopping experience.

Key Responsibilities

Sales and Client Relationship Management

• Welcome every client with professionalism, confidence, and warmth.
• Understand each client's requirements and provide tailored product recommendations.
• Convert showroom visits, WhatsApp messages, social media enquiries, and phone calls into sales.
• Proactively follow up with prospective clients and maintain an active sales pipeline.
• Build trusted, long-term relationships that generate repeat business and referrals.
• Upsell and cross-sell complementary luxury products where appropriate.
• Deliver excellent after-sales service and maintain regular client engagement.
• Achieve individual and showroom sales targets.
• Provide management with regular updates on sales activity and opportunities.

Showroom Management

• Oversee the daily operation and presentation of the showroom.
• Ensure the showroom consistently reflects premium luxury standards.
• Maintain high-quality product displays and visual merchandising.
• Coordinate client appointments and private showroom visits.
• Ensure products are displayed safely, professionally, and with attention to detail.
• Support inventory accuracy and coordinate with the operations team when required.
• Maintain a welcoming, polished, and exclusive environment for every visitor.

Customer Experience

• Deliver a memorable luxury shopping experience from the initial enquiry through to purchase and delivery.
• Manage VIP and high-net-worth clients with discretion and professionalism.
• Anticipate client needs and confidently guide sales conversations.
• Resolve customer concerns promptly and professionally.
• Ensure clients feel confident in the company, its products, and the service provided.

Team Collaboration

• Work closely with the sourcing team to fulfil client requests efficiently.
• Coordinate with the marketing team on campaigns, product launches, and showroom events.
• Share customer feedback, buying behaviours, and relevant market trends with management.
• Lead by example through professionalism, accountability, and a positive attitude.

Requirements

• Previous experience in luxury retail, fashion, watches, jewellery, premium automotive, luxury hospitality, or another high-end customer-facing environment.
• A strong track record in sales, relationship management, and closing.
• Excellent communication, negotiation, and interpersonal skills.
• A polished, confident, and professional presence.
• Proactive and comfortable taking ownership of client follow-ups.
• Strong organisational and time-management skills.
• Ability to work independently and perform effectively in a fast-paced environment.
• Genuine interest in luxury products, brands, and premium customer experiences.
• Fluency in English is required.

Preferred Qualifications

• Experience selling luxury watches, handbags, jewellery, fashion, or accessories.
• Strong knowledge of luxury brands and current market trends.
• Experience using CRM systems or customer follow-up tools.
• Fluency in Arabic, French, Russian, Persian, Mandarin, Italian, or another additional language is highly desirable.

The Ideal Candidate

• Naturally enjoys selling and building lasting client relationships.
• Confidently leads conversations instead of waiting for customers to ask questions.
• Treats every customer as a long-term relationship rather than a one-time transaction.
• Is proactive, motivated, commercially minded, and results-driven.
• Takes ownership and consistently follows through on opportunities.
• Represents the business with professionalism, integrity, and discretion.

What's on Offer

• Competitive salary with an attractive commission structure.
• Exposure to some of the world's most prestigious luxury products.
• Premium showroom environment in Dubai.
• Career growth within a fast-growing luxury business.
• Supportive, ambitious, and dynamic team.
• Ongoing learning and exposure to the international luxury market.