Maintenance Engineer

Job Summary

As a System and Network Support Engineer, you play a crucial role in identifying and resolving system and network issues. Collaborating closely with senior staff, you ensure efficient troubleshooting and timely resolution, often preempting customer calls. Your responsibilities extend to maintaining records, collecting customer satisfaction data, and overseeing the quality and functionality of integrated systems. Additionally, you proactively address any issues that arise during project execution, ensuring project requirements are met

Key Responsibilities

- Proactively monitor systems for repair needs to prevent customer complaints and ensure efficient service delivery.

- Handle customer complaints through emails/phone calls, open trouble tickets, and implement solutions to minimize disruptions.

- Adhere to all policies, processes, and operating procedures for consistent work execution.

- Execute complex day-to-day operations to comply with standards and ensure work continuity.

- Collaborate with relevant team members to gather information for solution implementation.

Monitor customer satisfaction regarding responsiveness and repair times to analyze feedback and strategize improvement plans.

- Maintain computer records and reports, including trouble tickets and fault recovery documents, ensuring accuracy and currency.

- Continuously update skills and knowledge in alignment with evolving technology to effectively fulfill job requirements.

Qualifications

• Bachelor's degree in Electronic and Communication engineering
• 2-5 years of relevant experience.
• Experience in deploying, managing and troubleshooting network infrastructure
• Flexible work schedule and ability to perform effectively under pressure.
• Proficiency in incident response and quick decision-making
• Knowledge of cloud computing
• Project management basics or PMP knowledge
• Relevant certifications like Cisco Certified Network Associate (CCNA) are advantageous.
• Understanding of Telecom fundamentals, network architecture, protocols, and technologies such as GSM, CDMA, LTE, and VoIP, 4G, 5G, Packet Core, IP Multimedia System.
• Familiarity with MPLS Network and cloud computing.
• Strong diagnostic skills and experience with server management and monitoring tools.
• Excellent communication skills and proficiency in scripting