Role Overview
As a Maintenance Technician, you will be responsible for ensuring the cleanliness, functionality, and overall health of either our in-store aquariums or those of paying customers from the P&M department. Your expertise in aquarium maintenance and strong attention to detail will play a vital role in creating a visually appealing and thriving aquatic environment for our customers and our aquatic inhabitants. This role also requires a high level of animal welfare, and time management skills to be effective. The position will either require rotating between all stores within our network or visiting multiple paying customer's homes/businesses based on a set schedule.
Responsibilities
- Ensure all TPS & external client aquariums are maintained to the highest standards through regular onsite visits.
- Follow a thorough cleaning protocol: perform water changes, algae cleaning, debris removal, sump & filter cleaning, and more.
- Verify all equipment (heaters, filters, lights) is in full working order, making informed recommendations for improvements or replacements.
- Perform regular and accurate water quality tests, identifying readings outside ideal ranges and taking corrective actions.
- Complete and provide a checklist for all tasks conducted at each service location.
- Monitor and assess livestock health, report abnormalities or sickness to both the line supervisor and Quarantine Specialist.
- Act as the company's designated driver, ensuring professional, timely, and safe transportation to customer sites.
- Support sales of store products to new and existing customers where applicable.
- Produce weekly sales reports and updates to the Aquatics Manager on the progress of the P&M division.
Requirements
- At least 2 years experience in aquarium maintenance and fish care.
- Full, clean manual driver's license.
- High school diploma or equivalent; a bachelor's degree is desirable.
- Solid knowledge of aquarium systems, equipment, and their features.
- Proficient understanding of aquarium water quality, ideal parameters, and corrective methods for poor water quality.
- Capability to service or replace aquarium equipment and conduct proper inspections to ensure functionality.
- Strict adherence to company cleaning protocols and attention to accurate record-keeping with checklists.
- Ability to monitor, assess, and report livestock health conditions confidently and promptly.
- Professional demeanor representing the company courteously while on the road and at client locations; punctuality and compliance with road safety regulations are essential.
Benefits
- Pet-friendly workplace.
- Comprehensive life and medical insurance.
- Employee discount on store products.
- Opportunities for professional career growth.
- Fast-paced and dynamic work environment.
