Manager Business Analysis

Summary
It's an exciting time to work for Etihad Airways we've grown from a national carrier to a global aviation group, transforming the industry through creativity and innovation.
With a diversified portfolio of products and services, we care about delivering outstanding travel experiences and ensuring that Etihad is always a choice well made. We do this by leading with thoughtfulness, seeking excellence in everything we do, promoting greater wellness and sustainability for all, and working together to shape the future of aviation.
Reporting to the Head of Analytics and working with the Engagement Managers they should lead a team of analytics specialists in order to effectively leverage enterprise data resources to answer complex business problems and pro-actively identify and communicate opportunities for incremental revenue generation or cost-saving.
They will mentor team members to employ their advanced analytical skills and leverage the wider analytical toolkit, to analyze and visualize information effectively. He/she will help answer the highest value analytical questions posed by departments across Etihad Airways to the Enterprise Analytics Team.
Also, they should have strong communication and interpersonal skills, to effectively work across a multi-disciplined environment and maintain senior-level relationships across the business. They will stay up-to-date with industry-leading BI capabilities.
Accountabilities
. Working with the Engagement Managers to analyze requirements and identify or design the solution to a problem/requirement
. Lead a team of analytics specialists in order to effectively leverage enterprise data resources to answer complex business problems
. Lead a team of analytics specialists in order to pro-actively identify and communicate opportunities for incremental revenue generation or cost saving
. Coach and mentor a team of analytics professionals - ensuring their professional and learning growth is supported and aligned with the departments goals and strategy
. Identify opportunities for automation and improvements to approach in each analysis performed, make recommendations to wider team as to priorities for further development
. Optimise the use of the department's workflow management software - to provide insight on department efficiency and re-allocate resourcing as appropriate to ensure internal customer satisfaction
. Ensure key processes are documented - maintain documentation repository of solutions
Education & Experience
. Minimum Bachelor degree or anything above
. Minimum 5 years experience in field
. Should demonstrate competency in at least 1 of each of the following analytical disciplines and techniques categories:
o Segmentation, Regression analysis, Machine learning, Clustering, Forecasting, Trend analysis, Demand prediction
o Planning, budgeting, Optimisation, Monte Carlo analysis, Probability, Risk assessment, Web analytics, Survey and questionnaire design
o Qualitative analysis, Operational Research, Business Process (re) engineering
o Proven knowledge of Microsoft Office and query tools including the wider analytics toolkit eg. SQL, SPSS, SAS, Business Objects, Power BI, Cloudera

About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.
Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.
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