Manager Case Management (Fraud Prevention Supervision)

About the Central Bank of the UAE

The Central Bank of the UAE (CBUAE) is the supervisory and regulatory authority of the banking and insurance sector in the United Arab Emirates. CBUAE is responsible for enhancing monetary management, financial stability and protecting consumers through the effective supervision of licensed financial institutions, prudent management of reserves, robust financial infrastructure, and the adoption of digital technologies.

Role Overview

The Central Bank of the UAE is seeking a Manager – Case Management to join its Fraud Prevention Supervision Department. The role is responsible for overseeing the case management function within the Central Bank's Anti-Fraud Operations Centre, ensuring that cases are efficiently allocated and resolved in compliance with applicable regulatory standards. The Manager will provide leadership to case analysts, liaise with Licensed Financial Institutions (LFIs), and ensure high-quality case outcomes, documentation, and reporting.

Key Responsibilities

• Supervise the management of fraud cases from intake to closure.
• Ensure timely and accurate communication with LFIs and other stakeholders.
• Develop, maintain, and implement case management policies and procedures.
• Oversee the preparation of case documentation and reports.
• Mentor, manage, and evaluate case analysts and specialists.
• Coordinate with law enforcement and regulatory partners on critical cases.

Qualifications and Experience

• Bachelor's or Master's degree in Risk Management, Business Administration, Criminology, or a related field.
• A professional certification, such as Certified Fraud Examiner (CFE), is preferred.
• A minimum of 5 years of experience in fraud case management or investigation, including at least 3 years in a supervisory or managerial role.
• Flexibility, commitment and a results-oriented mindset.
• Strong written and verbal communication skills in both Arabic and English.
• UAE Family Book required.

Why Join Us

The Central Bank of the UAE offers you the opportunity to join an interdisciplinary and multinational team that spans diverse backgrounds and experiences. You will have the opportunity to work in a dynamic environment alongside some of the leading financial and regulatory experts in the industry.

If this role matches your qualifications and career aspirations, please submit your updated CV.

This role is onsite and based in Abu Dhabi.