Job Description
Authority to approve from CRP Perspective any new-existing products, Contracts, SMSs, social media campaigns, NPPA, applications, marketing campaigns, processes or any kind of communication that has an impact on customers.
Authority to recommend process reviews, system changes, and modifications all related functions to improve customer satisfactions.
Authority to perform a regulatory oversight over complaints handling teams (i.e. CCU Team, Corporate Excellence Team, SMEs Complaint Teams) in order to assure that roots causes had been identified, corrective actions had been taken, Customer Rights guidelines had been followed, highlight any customer rights breach and raise a recommendation if needed.
Strict Compliance to compliance, established work instructions, service standards.
Clear understanding of relevant business and operations processes related to Customer Rights Guidelines.
Clear understanding of CBE instructions of customer rights and how to be implemented across Mashreq Bank.
To work across all levels, functions and divisions to enhance service standards.
The leading financial institution in MENA
While more than half a century old, we proudly think like a challenger, startup, and innovator
in banking and finance, powered by a diverse and dynamic team who put customers first.
Together, we pioneer key innovations and developments in banking and financial services.
Our mandate To help customers find their way to Rise Every Day, partnering with them through
the highs and lows to help them reach their goals and unlock their unique vision of success.
Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.
We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.
