Key Duties & Responsibilities
Summary:
To manage and enhance Executive Health Services by ensuring high-quality, personalized healthcare experiences for VIP, VVIP, corporate clients, and executive-level patients. The role ensures smooth service operations, superior patient experience, confidentiality, and continuous service improvement under the direction of the Director General.
Functional Responsibilities:
- Ensures through the actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every patient served at the CARE Hospitals and Clinics.
- Oversee daily operations of Executive/VIP patient services.
- Ensure seamless coordination of appointments, diagnostics, check-ups, and specialist consultations.
- Guarantee a premium service experience tailored to executives and corporate clients.
- Maintain strict confidentiality, comfort, and personalized attention.
- Ensure readiness of executive service areas (VIP lounges, treatment rooms, etc.).
- Monitor and improve VIP patient satisfaction levels.
- Serve as the primary contact for VIP and corporate clients within KSA.
- Manage feedback and complaints professionally and ensure timely closure.
- Ensure all services meet CBAHI, JCIA, and hospital quality standards.
- Lead, motivate, and supervise executive health service staff.
- Plan staffing schedules and ensure adequate coverage.
- Monitor department workflows, service KPI dashboards, and performance reports.
- Prepare and manage departmental budgets efficiently.
- Serve as liaison between the hospital and KSA-based corporate clients.
- Coordinate corporate check-up programs and executive health packages.
- Support new initiatives to strengthen corporate partnerships and enhance service offerings.
- Maintain professional communication with company representatives and VIP coordinators.
- Develop executive wellness programs and premium health packages.
- Initiate service enhancement projects based on patient feedback and market needs.
- Support hospital branding efforts related to executive/VIP services.
- Ensure strict confidentiality of all executive and VIP patient information.
- Maintain compliance with MOH regulations, hospital policies, and safety standards.
- Support risk management and infection control practices within the service area.
- Ensure compliance with all relevant law and regulations e.g. law and regulations related to recruitment patient rights and physical environment.
- Responsible for the motivation and the inspiration of the department staff.
- Submit monthly reports to the Hospital administrations and any other additional reports as required.
- Performs other applicable task and duties assigned within the real of his/her knowledge skills and abilities.
Job Specifications
Minimum Job Qualifications Requirement (Academic, Certifications, languages, etc.)
- Bachelor's degree in Healthcare Administration, Nursing, Business Administration, or related field.
- Master's degree preferred.
Minimum Work Experience:
- 58 years of experience in healthcare operations or patient service roles.
- Minimum 23 years in a supervisory or managerial role within a hospital.
- Experience working with VIP or executive-level clients is an advantage.
Skills & Competencies:
- Good Communication skills in English and Arabic Language.
- Excellent communication, customer service, and interpersonal skills.
- Strong leadership and team management capabilities.
- Deep understanding of hospital operations and patient service workflows.
- High professionalism when dealing with executive-level clients.
- Strong problem-solving and decision-making skills.
- Proficiency in reporting, KPI monitoring, and MS Office tools.
