Job Purpose
Manage fraud data, analytics, reporting, and business intelligence activities across the Bank to provide accurate, actionable, and timely insights that strengthen fraud risk management, support investigations, enhance decision-making, ensure regulatory compliance, and protect the Bank from financial and reputational losses.
Key Responsibilities
- Perform advanced fraud analytics across products, channels, customers, transactions, and fraud events to identify emerging threats, fraud trends, root causes, and opportunities for strengthening fraud risk controls.
- Manage the Fraud Risk Management & Investigations function's data governance framework, centralized fraud database, and data quality controls to ensure accuracy, integrity, consistency, auditability, and accessibility of fraud information.
- Develop fraud intelligence reports, fraud typologies, risk indicators, and analytical insights to support fraud prevention, detection, investigations, and strategic decision-making.
- Produce executive dashboards, management information reports, fraud loss reporting, KPIs, KRIs, regulatory reports, and Board-level reporting packs to enable effective governance and performance oversight.
- Provide analytical support to fraud investigations through transaction analysis, customer and account linkage analysis, behavioral analysis, intelligence assessments, and evidential reporting to enhance investigative outcomes.
- Coordinate fraud data extraction, consolidation, reconciliation, standardization, and retention activities across multiple banking systems to maintain reliable and comprehensive fraud management information.
- Validate management and regulatory reporting outputs and support audit, compliance, and regulatory requirements to ensure completeness, accuracy, timeliness, and adherence to governance standards.
- Drive continuous improvement, automation, and digitalization initiatives across fraud analytics and reporting processes to enhance operational efficiency, analytical capability, and service delivery.
- Drive the creation of high-performance organization culture through automation and digitalization, to enhance department policies, procedures, technology infrastructure, operating capabilities and service delivery to surpass internal or external customer expectations.
- Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.
Job Complexity
- Ability to Reviews and analyze the results arising from assignment planning, testing performed and identifying cause of systems failures, potential affects and action necessary to remedy situations.
- Ability to ensure that fraud investigation findings are presented in a positive and constructive form.
- Ability to advise a concerned stakeholder immediately for corrective action in case of material findings where written/ verbal commentary would be necessary.
- Ability to input/suggestions for amendment to fraud investigation approach/programs.
- Ability to keep informed about improvements and current developments in banking environment, and in internal auditing, Fraud examining & risk management standards, procedures, techniques and assists staff in assimilating the GRM environment.
- Ability to provide fraud investigation recommendations to improve the controls, provisions and operational losses. Performing work more efficiently to reduce the departmental costs etc. and effectively to produce quality deliverables.
- Ability to ensure that engagements are performed in a systematic, disciplined manner and with due professional care and efficiency within defined time frame.
- Ability to drive forward and co-ordinate a number of concurrent projects and tasks, managing competing demands.
Technical Competencies
- SQL (Expert)/Oracle and/or Microsoft SQL Server
- Data modelling
- Data warehousing concepts
- ETL processes
- Database management and maintenance
- Advanced Microsoft Excel (including PivotTables, Power Query, Power Pivot, advanced formulas; VBA is an advantage)
- Microsoft Power BI (preferred)
- Tableau (advantageous)
- Statistical analysis
- Trend analysis
- Root cause analysis
- Data visualization and dashboard development
- Advanced Microsoft PowerPoint with the ability to develop executive and Board-level presentations
- Microsoft Word
- Strong written and verbal communication skills
- Ability to translate complex data into clear business insights
Education
- Minimum Bachelor's Degree
- Master's Degree in a relevant discipline. • Professional certifications such as CFE (Certified Fraud Examiner), CAMS, CCEP, ACAMS, CIA, CPA, ICA Certification, or equivalent investigative, compliance, audit, or forensic qualification
Work Experience
- Minimum 6-8 years of auditing financial/other sectors - preferably three years in a banking environment at senior position
