About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers.
About Jumeirah Beach Hotel
Jumeirah Beach Hotel is Jumeirah's founding property, characterised by its wave-like design, set along one of Dubai's most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children's facilities, complemented by a diverse selection of award-winning dining experiences.
About The Job
An exciting opportunity has arisen for a
Guest Relations Manager to join
Jumeirah Beach Hotel .
The main duties and responsibilities of this role include:
- Present updates on VIP arrivals, departures, and itineraries in daily operational meetings, and ensure the team is updated accordingly.
- Conduct pre-arrival checks for VIP guests by coordinating with relevant departments, gathering pertinent data, and providing necessary Guest Relations Executive (GRE) support.
- Monitor VIP facilities and perform last-minute checks to ensure suites reserved for VIP guests are in excellent condition upon their arrival.
- Manage VIP guest experiences, coordinating with departments to ensure smooth operations for arrivals and departures, handling billing, and monitoring the overall guest experience.
- Ensure VIP guests receive a courtesy visit or call prior to departure, offer express check-out, and meet them upon departure to check on their stay experience.
- Update guest reservations with collected information, ensure preferences are met, and personally meet Platinum and Gold members of the Jumeirah One Loyalty Program.
- Recognize repeat and important guests, build rapport, obtain preferences, and proactively anticipate their needs and requirements.
- Lead, motivate, and develop the team, maximizing productivity, guest satisfaction, and departmental performance, including managing performance through role plays and tests based on SOPs.
- Conduct regular quality checks to maintain Jumeirah and LQA standards, analyze mystery customer information, and develop corrective actions.
- Identify training needs and ensure training plans are implemented.
- Oversee overtime, vacation plans, duty rosters, and staffing requirements.
- Monitor costs, manage cash float, follow up on guest credit limits, and ensure financial policies are followed.
About You
The ideal candidate for this position will have the following experience and qualifications:
- Diploma or Certificate from a reputed University or College in Hospitality
- 5-8 years Experience in leading Front Office or Guest Relations in Luxury Hotel
- Accustomed to managing customer complaints of varying severity
- Handling VIP guests and arrivals
- Experience working in a multi-cultural environment
- Strong communication and interpersonal skills
- Knowledge of Microsoft 365 (Excel, Teams, PowerPoint, etc.
- Knowledge of Property Management System (preferably Opera) and Stores Software
- Proficien cy in English and additional language
- Flexible to work all shifts including AM, PM, overnights, weekends, and holidays
About The Benefits
At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.
Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programs and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Company-provided shared accommodation
- Comprehensive healthcare and life insurance coverage
- Paid annual leave and flight from your home country
- Performance-based incentives tailored to your role
- Competitive tax-free salary paid in UAE Dirhams (AED)
